Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
What documents do I need to bring on the exam day?
- To take the TOPIK exam, candidates must present their original ID card, Citizen ID card, or Passport - the same document used for exam registration. It is crucial to ensure that the information on these identification documents matches the details provided during registration.
- Failure to do so will result in disqualification from the exam, and the exam fee will not be refunded. Please ensure that your identification documents and the photo on your candidate profile comply with the "Regulations on ID documents and photo".
Questions on the same topic
Information regarding your candidate ID number and test room will be communicated to you via email at least 2 weeks before the test date. It is important that you check your email, including the spam folder, to ensure that you receive this notification. In the event that you do not receive any emails before the specified deadline, please reach out to us for assistance. You can contact our hotline at 1900 636 929 or send an email to info@iigvietnam.edu.vn (available from Monday to Saturday, 8:00 AM to 12:00 PM, and Monday to Friday, 1:30 PM to 5:30 PM).
- To print the test admission form, you have two options:
1, Follow the instructions provided in the email titled "Your Candidate ID Number and Test Room Information" to print the test admission form.
2, Access the system at https://online.iigvietnam.com/, log in to your account, click on your personal account name in the website menu bar, navigate to "Test registration history," and select "Print the test admission form."
Please note that it is essential to print and bring the test admission form on the day of the test. When printing, ensure that it is in color, on A4 paper size, and in portrait orientation.
Candidates can easily reduce the size of their images by utilizing software like Paint, Photoshop, or online photo editing websites such as Imagecompressor.com, duplichecker.com, img2go.com. Below, IIG provides detailed instructions on two methods to reduce image size:
Method 1: Reduce image size online via Imagecompressor.com
Step 1: Visit the website https://imagecompressor.com/
Step 2: On the homepage, click the "Upload files" button to upload one or more image files.
Step 3: Once the file is uploaded, adjust the image to the desired KB size (ID documents < 200KB, ID photos < 500KB).
Click the "Download" button to save the new image file to your computer for use.
Method 2: Reduce image size with Paint
Step 1: Open Paint on your computer and select the File tab, then click Open to choose the image you want to reduce in size.
Step 2: Select the Home tab and click on Resize.
Step 3: In the Resize and Skew dialog box, enter the desired percentage (e.g., 20%, 30%, 50%) in the Horizontal and Vertical sections to reduce the image size accordingly.
Step 4: Click OK and save the file for use.
You need to be present at the correct test room at least 30 minutes before the announced test time. It's important to note that if after this point of time, entry into the test room will not be permitted.
