Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
What if the payment fails, but the money is deducted from my account?
Please contact IIG Vietnam at Hotline 1900 636 929 to verify the status of your test fee. Our team will assist you in identifying the exact step at which the payment was suspended.
If the payment failure is due to an error from the bank, we recommend contacting your bank directly for assistance with refunding the fee. They will guide you through the necessary process to resolve the issue.
Questions on the same topic
- TOPIK I: This test consists of two sections, Listening and Reading, with no break in between.
- TOPIK II: The TOPIK II exam includes three sections: Listening, Writing, and Reading, with a 20-minute break provided between the Writing and Reading sections.
Each test section has a separate answer sheet.
- Electronic devices: This includes mobile phones, digital cameras, MP3 players, electronic dictionaries, pens with cameras, electronic calculators, smart watches, Bluetooth headsets, or any other electronic devices. If you have any prohibited devices with you, you must turn off the sound, disable all power and alarm modes, and submit them to the proctor before the start of the test. If the proctor discovers prohibited items in your bag or if any submitted electronic devices make sounds during the test, such candidates will be handled according to the regulations of the test room.
- Drinks: Except for water, candidates are not allowed to bring any other drinks into the test room. However, if you choose to bring water, please ensure it is in a transparent plastic bottle without any labels, symbols, or characters.
- To take the TOPIK exam, candidates must present their original ID card, Citizen ID card, or Passport - the same document used for exam registration. It is crucial to ensure that the information on these identification documents matches the details provided during registration.
- Failure to do so will result in disqualification from the exam, and the exam fee will not be refunded. Please ensure that your identification documents and the photo on your candidate profile comply with the "Regulations on ID documents and photo".
