Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
What if the payment fails, but the money is deducted from my account?
Please contact IIG Vietnam at Hotline 1900 636 929 to verify the status of your test fee. Our team will assist you in identifying the exact step at which the payment was suspended.
If the payment failure is due to an error from the bank, we recommend contacting your bank directly for assistance with refunding the fee. They will guide you through the necessary process to resolve the issue.
Questions on the same topic
- In Vietnam, the registration for the TOPIK exam can only be done through a single channel, which is IIG Vietnam's online TOPIK registration portal: https://topik.iigvietnam.com/
- To register for the exam, you need to create an account on the online registration page of IIG Vietnam at topik.iigvietnam.com and complete the application form by carefully following the provided instructions.
- To complete the registration process, you must make the payment within 30 minutes after submitting the information and reaching the payment page. After this time, if the payment is not made, you will need to restart the registration process.
- Registration is only available during the specified registration period. Once the registration deadline expires or the system reaches the maximum number of candidates, the registration portal will be closed, and additional registrations will not be possible.
- It is important to fill in all the required fields correctly and thoroughly on the online registration page. Follow the instructions to upload a 3×4cm photo and provide identification documents as specified. You are responsible for the accuracy of the information provided, and any violations will be subject to the relevant regulations.
Please read the Instructions for TOPIK Test Registration carefully at the following link: https://online.iigvietnam.com/vi/news/huong-dan-thao-tac-dang-ky-du-thi-bai-thi-topik/ before proceeding with the test registration.
- Follow the instructions provided in the email titled "Your Candidate ID Number and Test Room Information" to print the test admission form. Please note that it is essential to print and bring the exam admission ticket on the day of the test.
- When printing, ensure that it is in color, on A4 paper size, and in portrait orientation.
To request an e-invoice, candidates must select this service during the online test registration process.
Please note: It is not possible to request an invoice after the registration has been successfully completed.
