Frequently Asked Questions
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How can I receive my TOEIC test results via postal mail?
Candidates have the option to register for express delivery service to have their test results sent to their home address. Please arrange this service on your exam day and discuss the details directly with the Exam Supervisor. Please note that additional courier services will not be available after the test date.
If you are taking the exam in Ho Chi Minh City, you will receive specific instructions regarding express delivery registration at the counter on your registration day
Questions on the same topic
For the TOEFL ITP test, there must be a minimum of five working days between the candidate's previous test and the next test, excluding Saturdays, Sundays, and holidays.
If candidates are unable to personally collect their Score Certificates, they have the option to designate a friend or family member to do so on their behalf. Here are the steps involved:
1. Prepare a handwritten Letter of Authorization. The Letter of Authorization should contain complete information and bear the signatures of both the authorizer and the authorized individual responsible for receiving the Score Certificates.
2. The authorized representative must present at IIG Vietnam Registration Counter, equipped with their own ID card/Citizen ID card/Passport, the Letter of Authorization, and the Exam Registration Form, in order to obtain the Score Certificates.
- To request a verification letter of the test result while registering for the exam, pay an additional fee of 100,000 VND along with your exam fee. You will receive the verification letter when you collect your Score Certificate.
- For the request made after the Score Certificate is available, candidates will need to register for both verification letter and certified copy services at the same time as the verification letter is only valid when submitted with the score certificate. To be eligible, you must register for this service at least 14 days before your Score Certificate's expiration date and have scored 200 or more. When registering, visit IIG Vietnam office with the following documents:
1. A photocopy of the TOEIC Score Certificate (if your Score Certificate is lost, a photocopy of the ID card/Citizen ID card must be provided).
2. The original ID card/Citizen ID card, which you used to register for the exam.
3. A 3x4 ID photo, similar to the one on the issued Score Certificate.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- Certified copies and verification letters will be sent to the designated organization around two weeks after the request is made. The combined fee for both of these services, along with the delivery fee, is 225,000 VND.
