Frequently Asked Questions
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How can I request the score review service?
Candidates can request for Score Review Service following below steps:
1. Fill out the Score Review Request Form, which can be obtained at the IIG Vietnam Counter
2. score review Service fee: 50% of the exam fee
3. A 3x4 ID photo, similar to the one on the issued Score Certificate.
4. A photocopy of TOEIC Score Certificate
5. If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
Please note that candidates are required to visit the IIG Vietnam office in person and provide their ID card/Citizen ID card to make the request for score review Service.
Questions on the same topic
To register for the exam, follow these steps:
- Visit the following link: online.iigvietnam.com and make an appointment.
- Arrive at the scheduled appointment time at IIG Vietnam offices to complete the exam registration process.
When registering for the exam, you will need to bring the following:
1. 03 recent 3x4 ID photos, taken within the last 3 months. Ensure these photos are not scanned or digitally altered. Clearly write your full name, date of birth, and ID card number on the back of each photo.
2. Your valid and unexpired ID card/Citizen ID card, or an original Passport. Ensure these documents are in their original form, without any silk pressing, flexibility, peeling, tearing, and with clear information and stamps.
3. In case you are using a new 12-digit ID card or Citizen ID card, IIG Vietnam may request additional original documents such as Household Registration Book, 9-digit ID card, Passport along with the 9-digit ID card, or police confirmation.
4. Two copies of the exam registration form, printed from the online registration system.
- Register no later than 5 working days before the exam date (subject to seat availability).
- Exam registrations cannot be facilitated by phone, fax, or email.
Please note that if you are a student, you must bring your valid student card and a photocopy to register for the exam and receive the preferential fee.
- Each candidate receives a TOEFL ITP Certificate of Achievement only once for each test.
- To qualify for a Certificate of Achievement, candidates must have a valid Score Certificate with a minimum score of 460 and complete the registration process at least 14 days before its expiration date.
- To request a Certificate of Achievement, candidates should visit the IIG Vietnam Office and provide the following:
1. Original ID card/Citizen ID card used for exam registration.
2. One photocopy of the Score Certificate.
3. A issuance fee of 250,000 VND.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- The processing time for issuance is 10 working days at IIG Hanoi office and 15 working days at IIG HCM and Da Nang offices.
Regarding exam cancellations:
- If you registered for the exam at IIG Vietnam, visit the IIG Vietnam office to cancel your appointment at least 5 working days before the exam date, excluding Saturdays, Sundays, and holidays.
- If you registered at another test site or agency, contact the test site or agency directly for assistance with canceling the exam schedule.
- If you cancel your exam on time, you'll receive a 50% refund of the exam fee. There will be no refund for candidates who miss the exam on the scheduled day.
- To initiate the exam cancellation process, you can prepare a Letter of Authorization using the provided form. The authorized representative should bring the ID card/Citizen ID card of both the authorizer and the authorized person, the Letter of Authorization, and the Test Admission Form.
