Frequently Asked Questions
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We are available via hotline 1900 636929.
How can I request the score review service?
Candidates must visit IIG Vietnam office in person and provide the following:
- The original ID card/Citizen ID card, which you used to register for the exam.
- Fill out the Score Review Request Form, which can be obtained at the IIG Vietnam Counter
- Score review Service fee: 50% of the exam fee
- A 3x4 ID photo, similar to the one on the issued Score Certificate. (For paper-based TOEIC tests registered in person at IIG Vietnam office before 21/04/2025).
- A photocopy of TOEIC Score Certificate
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
Questions on the same topic
- ETS offers score review services for the Speaking and Writing sections only.
- You can submit a score review request within 30 days from the exam date. However, if you have already requested score reports to be sent to schools, you are not eligible for a score review.
- The results of the score review will be available approximately 3 weeks after ETS receives the request and fee.
To collect the TOEIC Score Certificates, candidates are required to present the following documents at the IIG Vietnam Office:
- Valid identification documents used for exam registration (ID card/Citizen ID card/Passport).
If candidates have registered through another agency or test site, please contact the respective registration agency or test site for instructions on how to retrieve your Score Certificates.
- TOEFL ITP Score Certificates are available at IIG Vietnam Hanoi office after 5 working days (excluding Saturdays, Sundays and holidays) if you register at IIG Vietnam office in person
- TOEFL ITP Score Certificates are available at IIG Vietnam HCM and Da Nang offices, other Test Sites/units after 7 - 10 working days (excluding Saturdays, Sundays and holidays)
- If candidates choose to have their Score Certificates delivered via postal mail, please allow for an additional 3 to 4 working days (excluding Saturdays, Sundays, and public holidays) for the delivery.
