Frequently Asked Questions
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What should candidates expect on the day of the TOEFL iBT test?
On the day of the TOEFL iBT test, please make sure to:
- Arrive at the test venue at least 30 minutes before the designated check-in time.
- Bring your confirmation ticket and a valid ID document, such as an ID card, Citizen ID card, or Passport, to complete the test entry process.
Keep in mind that there must be a minimum of 12 days between each attempt of the test.
Questions on the same topic
'For the TOEIC Listening & Reading test, there must be a minimum of 5 working days between the candidate's previous test and the next test, excluding Saturdays, Sundays, and holidays.
- Institutions make request by sending a hard copy of the signed and stamped Letter of Enquiry on Result Verification with enclosed list of candidates to IIG Verification Department at 217 Quan Hoa, Nghia Do, Ha Noi; or a soft copy of the signed and stamped Letter of Enquiry on Result Verification with an excel file of candidates information to haukiem@iigvietnam.edu.vn
- The Result Verification response time should not exceed 5 working days.
- IIG Vietnam will respond via an official letter sent via email, and the hard copy will also be sent to the institution through postal mail.
- If you registered online via IIG Vietnam website: Once your application is approved, any test cancellation request must be submitted through the online registration system at least five (05) working days before the test date (excluding Sundays and public holidays), in accordance with the instructions provided in the corresponding registration guideline.
- If you cancel your exam on time, you'll receive a 50% refund of the exam fee. There will be no refund for candidates who miss the exam on the scheduled day.
- If you registered at another test site or agency, contact the test site or agency directly for assistance with canceling the exam schedule.
