Frequently Asked Questions

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What should candidates expect on the day of the TOEFL iBT test?

On the day of the TOEFL iBT test, please make sure to:
- Arrive at the test venue at least 30 minutes before the designated check-in time.
- Bring your confirmation ticket and a valid ID document, such as an ID card, Citizen ID card, or Passport, to complete the test entry process.
Keep in mind that there must be a minimum of 12 days between each attempt of the test.

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Questions on the same topic

- Confirmation Ticket
- Valid identification documents that are used for exam registration

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To register for the TOEFL iBT test, candidates should follow these steps:
- Visit the ETS website and complete the registration process online.
- During registration, provide your personal information, select your preferred test date, and choose a test venue in Vietnam.
- An international payment card is required to pay the exam fee online.
- After successful registration, you will receive a confirmation email containing your test ticket.

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Procedure for Post-Test Verification Requests

Important Note

The post-test verification service applies only to certificates that remain valid in accordance with ETS or Certiport regulations.

Customers may submit a verification request using one of the following methods:

1. Submission of Hard Copies

Please submit a signed and stamped official letter of request, along with a printed list of test takers whose test results require verification, to:

Post-Test Verification Division – IIG Vietnam
No. 217 Quan Hoa Street, Nghia Do Ward, Hanoi

2. Submission via Email

Please email a scanned copy of the signed and stamped official request letter, along with an Excel file including a list of test takers whose test results require verification, to: haukiem@iigvietnam.edu.vn

Processing Time and Result Format

  • Processing time: Within 07 working days from receipt of a valid verification request.
  • Result form: An official letter of verification result issued by IIG Vietnam will be:
    • sent to  the organization’s registered email address; and
    • delivered in hard copy to the registered address by post.

For further information or assistance, please contact:

  • Phone: (+84) 24 3773 2411 – Ext. 153
  • Email: haukiem@iigvietnam.edu.vn

Download the Post-Test Verification Request Form: [HERE] 

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