Frequently Asked Questions
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We are available via hotline 1900 636929.
How can I authorize someone to collect my Score Certificates on my behalf?
If candidates are unable to personally collect their Score Certificates, they have the option to designate a friend or family member to do so on their behalf. Here are the steps involved:
1. Prepare a handwritten Letter of Authorization. The Letter of Authorization should contain complete information and bear the signatures of both the authorizer and the authorized individual responsible for receiving the Score Certificates.
2. The authorized representative must present at IIG Vietnam Registration Counter, equipped with their own ID card/Citizen ID card/Passport and the Letter of Authorization in order to obtain the Score Certificates.
Questions on the same topic
- Online test scores are typically available 4 to 8 days after the test date, accessible through your registered account.
- The official score report will be sent to your registered address, usually within 6 to 8 weeks, depending on your geographical location.
- During the registration, you can choose to send your scores to up to 4 schools for free.
'You can locate IIG Vietnam at the following addresses:
- Hanoi Office:
3rd Floor, Trung Yen Plaza, 01 Trung Hoa Street, Yen Hoa Ward, Hanoi
- Ho Chi Minh City Office:
1st Floor, Tower 1, The Sun Avenue Building, 28 Mai Chi Tho Street, Binh Trung Ward, Ho Chi Minh City
- Da Nang Office:
161 Nui Thanh Street, Hoa Cuong Ward, Da Nang
- Rescheduling is charged per test, and the same fee rates apply as for individual tests.
- To reschedule the exam:
+If you registered online via IIG Vietnam website: Once your application is approved, any test rescheduling request must be submitted through the online registration system at least five (05) working days before the test date (excluding Sundays and public holidays), in accordance with the instructions provided in the corresponding registration guideline.
+ If you registered at another test site or agency, please contact the respective test site or agency directly for assistance with rescheduling.
Please note that your exam schedule will be transferred to an available slot within the specified time limit.
