Frequently Asked Questions
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How can institutions verify TOEIC test results, and what is the process for this?
Procedure for Post-Test Verification Requests
Important Note
The post-test verification service applies only to certificates that remain valid in accordance with ETS or Certiport regulations.
Customers may submit a verification request using one of the following methods:
1. Submission of Hard Copies
Please submit a signed and stamped official letter of request, along with a printed list of test takers whose test results require verification, to:
Post-Test Verification Division – IIG Vietnam
No. 217 Quan Hoa Street, Nghia Do Ward, Hanoi
2. Submission via Email
Please email a scanned copy of the signed and stamped official request letter, along with an Excel file including a list of test takers whose test results require verification, to: haukiem@iigvietnam.edu.vn
Processing Time and Result Format
- Processing time: Within 07 working days from receipt of a valid verification request.
- Result form: An official letter of verification result issued by IIG Vietnam will be:
- sent to the organization’s registered email address; and
- delivered in hard copy to the registered address by post.
For further information or assistance, please contact:
- Phone: (+84) 24 3773 2411 – Ext. 153
- Email: haukiem@iigvietnam.edu.vn
Download the Post-Test Verification Request Form: [HERE]
Questions on the same topic
- Candidates are allowed to reschedule an exam only once.
- There is a rescheduling fee, which is 50% of the exam fee.
- To reschedule the exam:
+ If you registered online via IIG Vietnam website: Once your application is approved, any test rescheduling request must be submitted through the online registration system at least five (05) working days before the test date (excluding Sundays and public holidays), in accordance with the instructions provided in the corresponding registration guideline.
+ If you registered at another test site or agency, please contact the respective test site or agency directly for assistance with rescheduling.
Please note that your exam schedule will be transferred to an available slot within the specified time limit at the original exam location.
- If you registered online via IIG Vietnam website: Once your application is approved, any test cancellation request must be submitted through the online registration system at least five (05) working days before the test date (excluding Sundays and public holidays), in accordance with the instructions provided in the corresponding registration guideline.
- If you cancel your exam on time, you'll receive a 50% refund of the exam fee. There will be no refund for candidates who miss the exam on the scheduled day.
- If you registered at another test site or agency, contact the test site or agency directly for assistance with canceling the exam schedule.
If candidates are unable to personally collect their Score Certificates, they have the option to designate a friend or family member to do so on their behalf. Here are the steps involved:
1. Prepare a handwritten Letter of Authorization. The Letter of Authorization should contain complete information and bear the signatures of both the authorizer and the authorized individual responsible for receiving the Score Certificates.
2. The authorized representative must present at IIG Vietnam Registration Counter, equipped with their own ID card/Citizen ID card/Passport and the Letter of Authorization in order to obtain the Score Certificates.
