FAQ
시험 정보를 필요하거나 문의 사항이 있으면 이메일 info@iigvietnam.edu.vn 또는 전화번호 1900 636 929 (근무시간)으로 연락하십시오.
How can I authorize someone to collect my TOEFL ITP Score Certificates on my behalf?
If candidates are unable to personally collect their Score Certificates, they have the option to designate a friend or family member to do so on their behalf. Here are the steps involved:
1. Prepare a handwritten Letter of Authorization. The Letter of Authorization should contain complete information and bear the signatures of both the authorizer and the authorized individual responsible for receiving the Score Certificates.
2. The authorized representative must present at IIG Vietnam Registration Counter, equipped with their own ID card/Citizen ID card/Passport, the Letter of Authorization, and the Exam Registration Form, in order to obtain the Score Certificates.
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The TOEFL ITP Score Certificates become available at different times depending on where you registered:
- If you registered at IIG Vietnam in Hanoi, you can expect your Score Certificates after five working days (excluding Saturdays, Sundays, and holidays).
- If you registered at the HCM City/Danang offices or Test Sites/agencies, you'll receive your Score Certificates after 7-10 working days (or 10-12 days if you count weekends).
If you choose to have your Score Certificates delivered by postal mail, please allow an additional 3-4 working days (Saturdays, Sundays, and holidays are not included in this timeframe) for the delivery.
Candidates have the option to register for express delivery service to have their test results sent to their home address. Please arrange this service on your exam day and discuss the details directly with the Exam Supervisor. Please note that additional courier services will not be available after the test date.
- Candidates can collect their Score Certificates after 3 working days (for the Hanoi office) or 5 working days (for the HCM City and Da Nang offices), excluding Saturdays, Sundays, and holidays.
- You should request for the service at the time of exam registration or at least two working days before your exam date.
- There is a fee of 200,000 VND for this service.
