- TOEIC Speaking & Writing Score Certificates are available at IIG Vietnam Hanoi office is after 16 days (excluding public holidays)
- TOEIC Speaking & Writing Score Certificates are available at IIG Vietnam HCM and Da Nang branches and other Test Sites/units after 3 weeks (excluding public holidays)
- If candidates choose to have their Score Certificates delivered via postal mail, please allow for an additional 3 to 4 working days (Saturdays, Sundays, and holidays excluded) for the delivery.

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Candidates have the option to register for delivery service to have their test results sent to their home address during the online registration process. Please note that this service must be registered during online registration and cannot be added once the test registration has been successfully completed

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- If you registered for the exam at IIG Vietnam, visit the IIG Vietnam office to cancel your appointment at least 5 working days before the exam date, excluding Saturdays, Sundays, and holidays.
- If you cancel your exam on time, you'll receive a 50% refund of the exam fee. There will be no refund for candidates who miss the exam on the scheduled day.
- If you registered at another test site or agency, contact the test site or agency directly for assistance with canceling the exam schedule.

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