Frequently Asked Questions

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What items are candidates allowed to bring into the exam room during the TOEFL iBT test?

- Confirmation Ticket
- Valid identification documents that are used for exam registration

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- Institutions make request by sending a hard copy of the signed and stamped Letter of Enquiry on Result Verification with enclosed list of candidates to IIG Verification Department at 75 Giang Van Minh, Ba Dinh, Ha Noi; or a soft copy of the signed and stamped Letter of Enquiry on Result Verification with an excel file of candidates information to haukiem@iigvietnam.edu.vn
- The Result Verification response time should not exceed 5 working days. 
- IIG Vietnam will respond via an official letter sent via email, and the hard copy will also be sent to the institution through postal mail.

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- TOEIC Speaking & Writing Score Certificates are available at IIG Vietnam Hanoi office is after 16 days
- TOEIC Speaking & Writing Score Certificates are available at IIG Vietnam HCM and Da Nang branches and other Test Sites/units after 3 weeks
- If candidates choose to have their Score Certificates delivered via postal mail, please allow for an additional 3 to 4 working days (Saturdays, Sundays, and holidays excluded) for the delivery.

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To request an e-invoice, candidates must select this service during the online test registration process.
Please note: It is not possible to request an invoice after the registration has been successfully completed.

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