Frequently Asked Questions

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What items are candidates allowed to bring into the exam room during the TOEFL iBT test?

- Confirmation Ticket
- Valid identification documents that are used for exam registration

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'To register for the exam, follow these steps:
Step 1: Visit online.iigvietnam.com and log in or create a new account.
Step 2: Go to “Register for a Test”, select “English Tests”, then choose the TOEIC test you wish to take.
Step 3: Enter your personal information, including your personal details, test details, and select any optional services, if needed.
Step 4: Review and confirm your test registration information.
Step 5: Check the test fee based on your registered occupation. Students are eligible for a discounted rate.
Step 6: Confirm and complete your online payment by following the instructions provided.
Step 7: Once payment is successful, the system will display your payment confirmation and registration details, and a confirmation email will be sent to your registered email address.
Step 8: Wait for your application to be reviewed and approved by IIG Vietnam.
For detailed instructions on registering for the TOEIC test online, please visit: https://online.iigvietnam.com/news/huong-dan-dang-ky-thi-cac-bai-thi-tieng-anh-tin-hoc-moi-nhat/

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Procedure for Post-Test Verification Requests

Important Note

The post-test verification service applies only to certificates that remain valid in accordance with ETS or Certiport regulations.

Customers may submit a verification request using one of the following methods:

1. Submission of Hard Copies

Please submit a signed and stamped official letter of request, along with a printed list of test takers whose test results require verification, to:

Post-Test Verification Division – IIG Vietnam
No. 217 Quan Hoa Street, Nghia Do Ward, Hanoi

2. Submission via Email

Please email a scanned copy of the signed and stamped official request letter, along with an Excel file including a list of test takers whose test results require verification, to: haukiem@iigvietnam.edu.vn

Processing Time and Result Format

  • Processing time: Within 07 working days from receipt of a valid verification request.
  • Result form: An official letter of verification result issued by IIG Vietnam will be:
    • sent to  the organization’s registered email address; and
    • delivered in hard copy to the registered address by post.

For further information or assistance, please contact:

  • Phone: (+84) 24 3773 2411 – Ext. 153
  • Email: haukiem@iigvietnam.edu.vn

Download the Post-Test Verification Request Form: [HERE] 

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According to our regulations, each candidate receives only one original TOEIC Score Certificate after each test, and replacements will not be issued. However, if candidates wish to submit their TOEIC test results to score users, IIG Vietnam can assist by sending a certified true copy of score certificate to the requested recipient by mail. This service requires candidates to sign up at least 14 days before the Score Certificate expiration date and must have achieved a score of 200 or more.
The procedure for obtaining a copy of the Scorecard involves presenting:
1. Your original ID card/Citizen ID carrd used for TOEIC test registration along with one photocopy
2. A 3x4 photo similar to the one on the original Scorecard
3. A fee of 120,000 VND.
- If you registered for the test through another agency (not IIG Vietnam's counter or test sites), please obtain the agency's confirmation letter granting permission for this service to be performed at IIG Vietnam. 
- Copies will be sent to the requested recipient in approximately two weeks after the request.
 

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