Frequently Asked Questions
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We are available via hotline 1900 636929.
When will the TOEIC test results be available?
- TOEIC Speaking & Writing Score Certificates are available at IIG Vietnam Hanoi office is after 16 days
- TOEIC Speaking & Writing Score Certificates are available at IIG Vietnam HCM and Da Nang branches and other Test Sites/units after 3 weeks
- If candidates choose to have their Score Certificates delivered via postal mail, please allow for an additional 3 to 4 working days (Saturdays, Sundays, and holidays excluded) for the delivery.
Questions on the same topic
According to our regulations, each candidate receives only one original TOEIC Speaking & Writing Score Certificate after each test, and replacements will not be issued. However, if candidates wish to submit their TOEIC Speaking & Writing test results to score users, IIG Vietnam can assist by sending a certified true copy of score certificate to the requested recipient by mail. This service requires candidates to sign up at least 14 days before the Score Certificate expiration date
The procedure for obtaining a copy of the Scorecard involves presenting:
1. Your original ID card/Citizen ID carrd used for TOEIC test registration along with one photocopy
2. A fee of 120,000 VND.
- If you registered for the test through another agency (not IIG Vietnam's counter or test sites), please obtain the agency's confirmation letter granting permission for this service to be performed at IIG Vietnam.
- Copies will be sent to the requested recipient in approximately two weeks after the request.
- Candidates are allowed to reschedule an exam only once.
- There is a rescheduling fee, which is 50% of the exam fee.
- To reschedule the exam:
+ If you registered online via IIG Vietnam website: Once your application is approved, any test rescheduling request must be submitted through the online registration system at least five (05) working days before the test date (excluding Sundays and public holidays), in accordance with the instructions provided in the corresponding registration guideline.
+ If you registered at another test site or agency, please contact the respective test site or agency directly for assistance with rescheduling.
Please note that your exam schedule will be transferred to an available slot within the specified time limit.
- Candidates can collect their Score Certificates after 3 working days (for the Hanoi office) or 5 working days (for the HCM City and Da Nang offices), excluding Saturdays, Sundays, and holidays.
- You should request for the service at the time of exam registration or at least two working days before your exam date.
- There is a fee of 210,000 VND for this service.
