Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
How can I request an electronic invoice for the test fee?
To request an e-invoice, candidates must select this service during the online test registration process.
Please note: It is not possible to request an invoice after the registration has been successfully completed.
Questions on the same topic
- Candidates are allowed to reschedule an exam only once.
- There is a rescheduling fee, which is 50% of the exam fee.
- To reschedule the exam:
+ If you registered for the exam at IIG Vietnam, please visit the IIG Vietnam office and request a rescheduling at least 5 working days before the exam date, excluding Saturdays, Sundays, and holidays.
+ If you registered at another test site or agency, please contact the respective test site or agency directly for assistance with rescheduling.
Please note that your exam schedule will be transferred to an available slot within the specified time limit.
For the TOEIC test, there must be a minimum of five working days between the candidate's previous test and the next test, excluding Saturdays, Sundays, and holidays.
IIG Vietnam provides certified copies of the Score Certificate and sends them to the candidate's requesting organization. Candidates will not receive certified copies of the Score Certificate. Each certified copy can be dispatched exclusively to a single address. If needed, candidates can request multiple certified copies to send to different addresses.
To request a certified copy of the Score Certificate, certain conditions must be met: (1) the TOEIC Score Certificate should still be valid; (2) candidates should initiate the request process at least 14 days before the Score Certificate's expiration date; and (3) the original TOEIC score must be 200 or higher.
To complete the request, candidates should visit the IIG Vietnam Office and provide the following:
- The original ID card/Citizen ID card used for test registration.
- A 3x4 ID photo similar to the one on the issued Score Certificate (For paper-based TOEIC tests registered in person at IIG Vietnam office before 21/04/2025).
- A photocopy of the TOEIC Score Certificate (if the original Score Certificate is lost, a photocopy of the ID card/Citizen ID card must be provided).
- A fee of 120,000 VND per copy.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam..
- Copies will be sent to the desinated organization approximately 2 weeks after the request.
