- To request a verification letter of the test result while registering for the exam, pay an additional fee of 120,000 VND along with your exam fee. You will receive the verification letter when you collect your Score Certificate.
- For the request made after the Score Certificate is available, candidates will need to register for both verification letter and certified copy services at the same time as the verification letter is only valid when submitted with the score certificate. To be eligible, you must register for this service at least 14 days before your Score Certificate's expiration date and have scored 200 or more. When registering, visit IIG Vietnam office with the following documents:
- The original ID card/Citizen ID card, which you used to register for the exam.
- A photocopy of the TOEIC Score Certificate (if your Score Certificate is lost, a photocopy of the ID card/Citizen ID card must be provided).
- A 3x4 ID photo, similar to the one on the issued Score Certificate. (For paper-based TOEIC tests registered in person at IIG Vietnam office before 21/04/2025).
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- Certified copies and verification letters will be sent to the designated organization around two weeks after the request is made. The combined fee for both of these services, along with the delivery fee, is 240,000 VND.

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If candidates are unable to personally collect their Score Certificates, they have the option to designate a friend or family member to do so on their behalf. Here are the steps involved:
1. Prepare a handwritten Letter of Authorization. The Letter of Authorization should contain complete information and bear the signatures of both the authorizer and the authorized individual responsible for receiving the Score Certificates.
2. The authorized representative must present at IIG Vietnam Registration Counter, equipped with their own ID card/Citizen ID card/Passport and the Letter of Authorization in order to obtain the Score Certificates.

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- Candidates are allowed to reschedule an exam only once.
- There is a rescheduling fee, which is 50% of the exam fee.
- To reschedule the exam:
+ If you registered for the exam at IIG Vietnam, please visit the IIG Vietnam office and request a rescheduling at least 5 working days before the exam date, excluding Saturdays, Sundays, and holidays.
+ If you registered at another test site or agency, please contact the respective test site or agency directly for assistance with rescheduling.
Please note that your exam schedule will be transferred to an available slot within the specified time limit.

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