To collect the TOEFL ITP Score Certificates, candidates are required to present the following documents at the IIG Vietnam Office:
- Valid identification documents used for exam registration (ID card/Citizen ID card/Passport).
If candidates have registered through another agency or test site, please contact the respective registration agency or test site for instructions on how to retrieve your Score Certificates.

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- ETS offers score review services for the Speaking and Writing sections only.
- You can submit a score review request within 30 days from the exam date. However, if you have already requested score reports to be sent to schools, you are not eligible for a score review.
- The results of the score review will be available approximately 3 weeks after ETS receives the request and fee.

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Candidates must visit IIG Vietnam office in person and provide the following:
- The original ID card/Citizen ID card, which you used to register for the exam.
- Fill out the Score Review Request Form, which can be obtained at the IIG Vietnam Counter
- Score review Service fee: 50% of the exam fee
- A 3x4 ID photo, similar to the one on the issued Score Certificate.
- A photocopy of TOEIC Score Certificate
-  If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.

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