Frequently Asked Questions
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When will the TOEFL ITP test results be available?
The TOEFL ITP Score Certificates become available at different times depending on where you registered:
- If you registered at IIG Vietnam in Hanoi, you can expect your Score Certificates after five working days (excluding Saturdays, Sundays, and holidays).
- If you registered at the HCM City/Danang offices or Test Sites/agencies, you'll receive your Score Certificates after 7-10 working days (or 10-12 days if you count weekends).
If you choose to have your Score Certificates delivered by postal mail, please allow an additional 3-4 working days (Saturdays, Sundays, and holidays are not included in this timeframe) for the delivery.
Questions on the same topic
For the TOEFL ITP test, there must be a minimum of five working days between the candidate's previous test and the next test, excluding Saturdays, Sundays, and holidays.
Regarding exam cancellations:
- If you registered for the exam at IIG Vietnam, visit the IIG Vietnam office to cancel your appointment at least 5 working days before the exam date, excluding Saturdays, Sundays, and holidays.
- If you registered at another test site or agency, contact the test site or agency directly for assistance with canceling the exam schedule.
- If you cancel your exam on time, you'll receive a 50% refund of the exam fee. There will be no refund for candidates who miss the exam on the scheduled day.
- To initiate the exam cancellation process, you can prepare a Letter of Authorization using the provided form. The authorized representative should bring the ID card/Citizen ID card of both the authorizer and the authorized person, the Letter of Authorization, and the Test Admission Form.
- To collect the TOEFL ITP Score Certificates, candidates are required to present the following documents at the IIG Vietnam Office:
1. Valid identification documents used for test registration (ID card/Citizen ID card/Passport).
2. Registration form.
If candidates have registered through another agency or test site, please contact the respective registration agency or test site for instructions on how to retrieve your Score Certificates.
