Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
What are the policies for rescheduling and cancelling MOS and IC3 tests at IIG Vietnam?
- The deadline for rescheduling the test is two days before the test date, excluding Saturdays, Sundays, and holidays.
- There is a rescheduling fee, which is 50% of the test fee.
- Candidates can receive a 50% refund of the test fee if they cancel the test within the specified time frame.
- If you registered at a different Test Site or agency, please get in touch with the respective test site or agency directly for assistance.
Questions on the same topic
- If you do not pass an exam on your first attempt, please wait for 24 hours before trying the same exam again.
- If you do not pass the same exam on your second attempt or subsequent attempts, you should wait for a minimum of 5 days before your next try.
- You are allowed to retake an exam as many times as necessary within a year.
- Even if you pass, you can still retake the exam if you choose to do so.
If you want someone else to collect your exam results, follow these steps:
1. Provide a handwritten letter of authorization including the authorized person's full details.
2. The authorized person must visit IIG Vietnam, bringing their own ID card/Citizen card/Passport, the letter of authorization, and the exam registration form.
The ACpro Certificate is valid for three years from the exam date.
