Frequently Asked Questions
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We are available via hotline 1900 636929.
How soon can I retake the ACpro exam?
- If you do not pass an exam on your first attempt, please wait for 24 hours before trying the same exam again.
- If you do not pass the same exam on your second attempt or subsequent attempts, you should wait for a minimum of 5 days before your next try.
- You are allowed to retake an exam as many times as necessary within a year.
- Even if you pass, you can still retake the exam if you choose to do so.
Questions on the same topic
Candidates seeking this service should visit the IIG Vietnam office in person and bring the required documents, which include:
- The original ID card/Citizen ID card used for MOS/IC3 test registration, along with a photocopy.
- A digital copy of MOS/IC3 certificate.
- A fee of 120,000 VND.
The verification letter of the test results will be processed within 5 working days at IIG Hanoi office and 10 working days at IIG HCM and Da Nang offices.
To register for the MOS or IC3 exam, please follow these steps:
Step 1: Visit online.iigvietnam.com and log in or create a new account.
Step 2: Go to “Register for a Test” tab, select “IT Tests”, and choose your desired exam.
Step 3: Enter your personal information, select your test date, and proceed with payment.
Step 4: Go to “Test Registration History” and print your exam admission ticket.
Step 5: On your test day, bring your Test Admission Slip and valid ID to the test center.
For detailed instructions on registering for IT exams, please visit: https://bit.ly/3tYDCPl
- After completing the test, you can view your test scores and access your online certificate by logging in at: https://www.certiport.com/portal/ssl/login.aspx. You'll use the same username and password provided for the test.
- The physical ACpro certificates will be received approximately 4 - 6 weeks later, sent from Certiport USA. You can collect them directly from the IIG Vietnam office. However, if you registered through another agency, it will be available for collection there.
