Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
Can I get a refund for the test fee or change/cancel my registered test schedule?
Candidates are generally not eligible for a refund of the test fee, and changes or cancellations of the registered test schedule are not permitted, except in cases of force majeure. It is important to review the specific information regarding the change, cancellation, and refund policy, which can be found at this link: https://online.iigvietnam.com/en/news/chinh-sach-va-dieu-khoan-thanh-toan-bai-thi-topik/.
Please note that on the day of the test, if a candidate violates any of the following conditions, they will not be allowed to take the exam and the exam fee will not be refunded:
- Failure to bring valid identification documents or bringing invalid identification documents.
- The first and last name on the identification document does not match those on the test admission form.
- The test admission form lacks a photo or cannot prove that the candidate is the registered person.
- Furthermore, candidates who are currently under disciplinary action or suspension from taking the TOPIK test but still register for the test will not be eligible for a refund of the test fee.
Questions on the same topic
The specific date for announcing the results of each TOPIK test can be found in the "Test schedule" section on the official website: [https://online.iigvietnam.com/]. You can visit the website and navigate to the "TOPIK schedule" section to view the information regarding the result date.
To check your TOPIK test scores, visit the TOPIK homepage at [www.topik.go.kr], look for the section related to the issuance of Score Report/Certificate.
This situation can occur when your account registration email is different from the email registered to receive the Candidate ID number and test room details (in the registration form). If you used the email used in the registration form when clicking on the link instead of your account registration email, it can lead to a login error.
To resolve this, please log in with your account registration email to download and print your test admission ticket.
If you wish to edit your personal information after succesfully registering for the test, there are two options available:
1. Contact our hotline at 1900636929 no later than three weeks before the test date for guidance and support..
OR
2. Send the information that needs correcting to info@iigvietnam.edu.vn using your registered email. Additionally, please attach a photo confirming successful registration and an image of the identification document used during the registration process. Candidates are advised to carefully review the regulations regarding information adjustments. For more information on the specific cases, please refer to the following link: https://online.iigvietnam.com/en/news/quy-dinh-ve-dieu-chinh-thong-tin-thi-sinh-du-thi-bai-thi-topik/
