Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
How soon can I retake the TOEFL ITP test?
For the TOEFL ITP test, there must be a minimum of 5 working days between the candidate's previous test and the next test, excluding Saturdays, Sundays, and holidays.
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Procedure for Post-Test Verification Requests
Important Note
The post-test verification service applies only to certificates that remain valid in accordance with ETS or Certiport regulations.
Customers may submit a verification request using one of the following methods:
1. Submission of Hard Copies
Please submit a signed and stamped official letter of request, along with a printed list of test takers whose test results require verification, to:
Post-Test Verification Division – IIG Vietnam
No. 217 Quan Hoa Street, Nghia Do Ward, Hanoi
2. Submission via Email
Please email a scanned copy of the signed and stamped official request letter, along with an Excel file including a list of test takers whose test results require verification, to: haukiem@iigvietnam.edu.vn
Processing Time and Result Format
- Processing time: Within 07 working days from receipt of a valid verification request.
- Result form: An official letter of verification result issued by IIG Vietnam will be:
- sent to the organization’s registered email address; and
- delivered in hard copy to the registered address by post.
For further information or assistance, please contact:
- Phone: (+84) 24 3773 2411 – Ext. 153
- Email: haukiem@iigvietnam.edu.vn
Download the Post-Test Verification Request Form: [HERE]
The office hours for IIG Vietnam are as follows:
Monday to Saturday: 08:00 AM - 12:00 PM
Monday to Friday: 13:30 PM - 17:30 PM
To request an e-invoice, candidates must select this service during the online test registration process.
Please note: It is not possible to request an invoice after the registration has been successfully completed.
