Frequently Asked Questions

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We are available via hotline 1900 636929.

What are the office hours of IIG Vietnam?

The office hours for IIG Vietnam are as follows:
Monday to Saturday: 08:00 AM - 12:00 PM
Monday to Friday: 13:30 PM - 17:30 PM

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Procedure for Post-Test Verification Requests

Important Note

The post-test verification service applies only to certificates that remain valid in accordance with ETS or Certiport regulations.

Customers may submit a verification request using one of the following methods:

1. Submission of Hard Copies

Please submit a signed and stamped official letter of request, along with a printed list of test takers whose test results require verification, to:

Post-Test Verification Division – IIG Vietnam
No. 217 Quan Hoa Street, Nghia Do Ward, Hanoi

2. Submission via Email

Please email a scanned copy of the signed and stamped official request letter, along with an Excel file including a list of test takers whose test results require verification, to: haukiem@iigvietnam.edu.vn

Processing Time and Result Format

  • Processing time: Within 07 working days from receipt of a valid verification request.
  • Result form: An official letter of verification result issued by IIG Vietnam will be:
    • sent to  the organization’s registered email address; and
    • delivered in hard copy to the registered address by post.

For further information or assistance, please contact:

  • Phone: (+84) 24 3773 2411 – Ext. 153
  • Email: haukiem@iigvietnam.edu.vn

Download the Post-Test Verification Request Form: [HERE] 

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To register for the TOEIC Speaking & Writing test, please follow the steps below:
Step 1: Visit online.iigvietnam.com and log in or create a new account.
Step 2: Go to “Register for a Test”, select “English Tests”, then choose TOEIC Speaking & Writing.
Step 3: Enter your personal information, including your personal details, test details, and select any optional services, if needed.
Step 4: Review and confirm your test registration information.
Step 5: Confirm and complete your online payment by following the instructions provided.
Step 6: Once your payment is successful, the system will display your payment confirmation and test registration information, and a confirmation email will be sent to your registered email address.
Step 7: Wait for your application to be reviewed and approved by IIG Vietnam.
For full instructions on how to register for the TOEIC Speaking & Writing test online, please visit:
https://online.iigvietnam.com/news/huong-dan-dang-ky-thi-toeic-toefl-truc-tuyen/

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- Candidates can collect their Score Certificates after 3 working days (for the Hanoi office) or 5 working days (for the HCM City and Da Nang offices), excluding Saturdays, Sundays, and public holidays.
- You should request for the service at the time of exam registration or at least two working days before your exam date.
- There is a fee of 210,000 VND for this service.

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