Frequently Asked Questions

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What are the office hours of IIG Vietnam?

The office hours for IIG Vietnam are as follows:
Monday to Saturday: 08:00 AM - 12:00 PM
Monday to Friday: 13:30 PM - 17:30 PM

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TOEFL iBT test, designed and administered by the Educational Testing Service (ETS), is a test of English as a foreign language. The test evaluates all four English skills – listening, reading, speaking and writing – in an academic context.
The TOEFL iBT test is one of the world’s most highly regarded and widely accepted test to confirm that a student has the English language skills needed to succeed in an academic setting. Taking the test is an essential part of students’ study abroad preparation as well as an advantage in their admission into prestigious domestic universities.

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- To request a verification letter of the test result while registering for the exam, pay an additional fee of 120,000 VND along with your exam fee. You will receive the verification letter when you collect your Score Certificate.
- For the request made after the Score Certificate is available, candidates will need to register for both verification letter and certified copy services at the same time as the verification letter is only valid when submitted with the score certificate. To be eligible, you must register for this service at least 14 days before your Score Certificate's expiration date and have scored 200 or more. When registering, visit IIG Vietnam office with the following documents:
- The original ID card/Citizen ID card, which you used to register for the exam.
- A photocopy of the TOEIC Score Certificate (if your Score Certificate is lost, a photocopy of the ID card/Citizen ID card must be provided).
- A 3x4 ID photo, similar to the one on the issued Score Certificate. (For paper-based TOEIC tests registered in person at IIG Vietnam office before 21/04/2025).
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- Certified copies and verification letters will be sent to the designated organization around two weeks after the request is made. The combined fee for both of these services, along with the delivery fee, is 240,000 VND.

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To register for the TOEFL iBT test, candidates should follow these steps:
- Visit the ETS website and complete the registration process online.
- During registration, provide your personal information, select your preferred test date, and choose a test venue in Vietnam.
- An international payment card is required to pay the exam fee online.
- After successful registration, you will receive a confirmation email containing your test ticket.

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