- To request a verification letter of the test result while registering for the exam, pay an additional fee of 100,000 VND along with your exam fee. You will receive the verification letter when you collect your Score Certificate.
- For the request made after the Score Certificate is available, candidates will need to register for both verification letter and certified copy services at the same time as the verification letter is only valid when submitted with the score certificate. To be eligible, you must register for this service at least 14 days before your Score Certificate's expiration date and have scored 200 or more. When registering, visit IIG Vietnam office with the following documents:
1. A photocopy of the TOEIC Score Certificate (if your Score Certificate is lost, a photocopy of the ID card/Citizen ID card must be provided).
2. The original ID card/Citizen ID card, which you used to register for the exam.
3. A 3x4 ID photo, similar to the one on the issued Score Certificate.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- Certified copies and verification letters will be sent to the designated organization around two weeks after the request is made. The combined fee for both of these services, along with the delivery fee, is 225,000 VND.

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The TOEFL ITP Score Certificates become available at different times depending on where you registered:
- If you registered at IIG Vietnam in Hanoi, you can expect your Score Certificates after five working days (excluding Saturdays, Sundays, and holidays).
- If you registered at the HCM City/Danang offices or Test Sites/agencies, you'll receive your Score Certificates after 7-10 working days (or 10-12 days if you count weekends).
If you choose to have your Score Certificates delivered by postal mail, please allow an additional 3-4 working days (Saturdays, Sundays, and holidays are not included in this timeframe) for the delivery.

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- If you need an electronic invoice for the test fee, please ensure that you make the request at the IIG Vietnam office on working days before the exam day. On the exam day, you can request it from the Supervisor if your exam falls on a Saturday afternoon or Sunday. Please note that any request made after the exam day will not be accepted.
- Electronic invoices for VAT are only issued from the exam date to the last day of the exam month.

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