Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
What are the policies for rescheduling the TOEFL ITP test?
- Candidates are allowed to reschedule an exam only once.
- There is a rescheduling fee, which is 50% of the exam fee.
- To reschedule the exam:
+ If you registered online via IIG Vietnam website: Once your application is approved, any test rescheduling request must be submitted through the online registration system at least five (05) working days before the test date (excluding Sundays and public holidays), in accordance with the instructions provided in the corresponding registration guideline.
+ If you registered at another test site or agency, please contact the respective test site or agency directly for assistance with rescheduling.
Please note that your exam schedule will be transferred to an available slot within the specified time limit at the original exam location.
Questions on the same topic
On the day of the TOEFL iBT test, please make sure to:
- Arrive at the test venue at least 30 minutes before the designated check-in time.
- Bring your confirmation ticket and a valid ID document, such as an ID card, Citizen ID card, or Passport, to complete the test entry process.
Keep in mind that there must be a minimum of 12 days between each attempt of the test.
To request an e-invoice, candidates must select this service during the online test registration process.
Please note: It is not possible to request an invoice after the registration has been successfully completed.
- ETS offers score review services for the Speaking and Writing sections only.
- You can submit a score review request within 30 days from the exam date. However, if you have already requested score reports to be sent to schools, you are not eligible for a score review.
- The results of the score review will be available approximately 3 weeks after ETS receives the request and fee.
