Frequently Asked Questions
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If I lose my TOEIC Score Certificate, can it be reissued?
According to our regulations, each candidate receives only one original TOEIC Score Certificate after each test, and replacements will not be issued. However, if candidates wish to submit their TOEIC test results to score users, IIG Vietnam can assist by sending a certified true copy of score certificate to the requested recipient by mail. This service requires candidates to sign up at least 14 days before the Score Certificate expiration date and must have achieved a score of 200 or more.
The procedure for obtaining a copy of the Scorecard involves presenting:
1. Your original ID card/Citizen ID carrd used for TOEIC test registration along with one photocopy
2. A 3x4 photo similar to the one on the original Scorecard
3. A fee of 100,000 VND.
- If you registered for the test through another agency (not IIG Vietnam's counter or test sites), please obtain the agency's confirmation letter granting permission for this service to be performed at IIG Vietnam.
- Copies will be sent to the requested recipient in approximately two weeks after the request.
Questions on the same topic
- Candidates can collect their Score Certificates after 3 working days (for the Hanoi office) or 5 working days (for the HCM City and Da Nang offices), excluding Saturdays, Sundays, and holidays.
- You should request for the service at the time of exam registration or at least two working days before your exam date.
- There is a fee of 200,000 VND for this service.
- Each candidate receives a TOEIC Certificate of Achievement only once for each test.
- To apply for a Certificate of Achievement, candidates must ensure their Score Certificate is still valid and complete the registration process at least 14 days before its expiration date.
- To request a Certificate of Achievement, candidates should visit the IIG Vietnam Office and provide the following:
1. Original ID card/Citizen ID card used for exam registration.
2. One photocopy of the Score Certificate.
3. A issuance fee of 250,000 VND.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- The processing time for issuance is 10 working days at IIG Hanoi office and 15 working days at IIG HCM and Da Nang offices.
If you happen to misplace your Admission Ticket before the scheduled test date, you can request a reissuance by visiting the Registration Counter at IIG Vietnam. Keep in mind that you need to do this in person and provide your original ID card, Citizen ID card, or Passport for verification.
