Frequently Asked Questions
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If I lose my TOEIC Score Certificate, can it be reissued?
According to our regulations, each candidate receives only one original TOEIC Score Certificate after each test, and replacements will not be issued. However, if candidates wish to submit their TOEIC test results to score users, IIG Vietnam can assist by sending a certified true copy of score certificate to the requested recipient by mail. This service requires candidates to sign up at least 14 days before the Score Certificate expiration date and must have achieved a score of 200 or more.
The procedure for obtaining a copy of the Scorecard involves presenting:
1. Your original ID card/Citizen ID carrd used for TOEIC test registration along with one photocopy
2. A 3x4 photo similar to the one on the original Scorecard
3. A fee of 120,000 VND.
- If you registered for the test through another agency (not IIG Vietnam's counter or test sites), please obtain the agency's confirmation letter granting permission for this service to be performed at IIG Vietnam.
- Copies will be sent to the requested recipient in approximately two weeks after the request.
Questions on the same topic
- To be eligible for a verification letter of test result, candidates must achieve a minumum score of 360.
- To request a verification letter of the test result while registering for the exam, pay an additional fee of 120,000 VND along with your exam fee. You will receive the verification letter when you collect your Score Certificate.
- For the request made after the Score Certificate is available, candidates will need to register for both verification letter and certified copy services at the same time as the verification letter is only valid when submitted with the score certificate. The verification letter of test result, along with a copy of the Score Certificate, will be sent by post directly to the institution or organization requested by the candidate.
This document will not be sent directly to the candidate. To be eligible, you must register for this service at least 14 days before your Score Certificate's expiration date. When registering, visit IIG Vietnam office with the following documents:
- A photocopy of the TOEIC Score Certificate
- The original ID card/Citizen ID card, which you used to register for the exam.
- A photocopy of the TOEIC Score Certificate
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- Certified copies and verification letters will be sent to the designated organization around two weeks after the request is made. The combined fee for both of these services, along with the delivery fee, is 240,000 VND.
To collect the TOEIC Score Certificates, candidates are required to present the following documents at the IIG Vietnam Office:
- Valid identification documents used for exam registration (ID card/Citizen ID card/Passport).
If candidates have registered through another agency or test site, please contact the respective registration agency or test site for instructions on how to retrieve your Score Certificates.
- To request a verification letter of the test result while registering for the exam, pay an additional fee of 120,000 VND along with your exam fee. You will receive the verification letter when you collect your Score Certificate.
- For the request made after the Score Certificate is available, candidates will need to register for both verification letter and certified copy services at the same time as the verification letter is only valid when submitted with the score certificate. To be eligible, you must register for this service at least 14 days before your Score Certificate's expiration date and have scored 200 or more. When registering, visit IIG Vietnam office with the following documents:
- The original ID card/Citizen ID card, which you used to register for the exam.
- A photocopy of the TOEIC Score Certificate (if your Score Certificate is lost, a photocopy of the ID card/Citizen ID card must be provided).
- A 3x4 ID photo, similar to the one on the issued Score Certificate. (For paper-based TOEIC tests registered in person at IIG Vietnam office before 21/04/2025).
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- Certified copies and verification letters will be sent to the designated organization around two weeks after the request is made. The combined fee for both of these services, along with the delivery fee, is 240,000 VND.
