RESCHEDULE OR CANCEL YOUR IT, BUSINESS, MARKETING AND
OTHER TESTS* AT IIG VIETNAM
*Other tests include: Medical Administrative Assistant, Culinary Foundations, and Agriscience Foundations
To provide you with the most comprehensive and accurate information regarding the regulations for rescheduling and scheduling tests at IIG Vietnam, we are pleased to announce the specific guidelines as follows:
1. Rescheduling Your Test Registration
- You are allowed only one opportunity to reschedule your test registration.
- You must reschedule your test no later than 05 working days before your test date.
- Rescheduling fee: 50% of the test fee.
- You are allowed to reschedule the test to an available slot at your initial test location.
2. Canceling Your Test Registration
- Cancellation deadline: For candidates who register at IIG Vietnam offices, the minimum deadline to request an test cancellation is 05 working days before the test date.
- Cancellation fee:
- 50% of the test fee will be refunded for cancellations made on time.
- No refund will be granted for late cancellations or no-shows.
3. Rescheduling Policy for Force Majeure Reasons
- Candidates may request a free rescheduling if the reason qualifies as force majeure and valid supporting documents are submitted, as detailed below:
|
No. |
Reason |
Description |
Required Supporting Documents |
|
1 |
Natural disasters, epidemics |
Candidate’s place of residence or test location is affected by disasters such as floods, landslides, storms, snow, or infectious disease outbreaks |
• Official confirmation from the local government regarding the disaster or epidemic situation • Additional photos or documentation may be required as evidence |
|
2 |
Health issues |
Candidate suffers from conditions such as cough, fever, flu, accidents, pregnancy, or other illnesses that affect their ability to attend the test |
• Medical certificate, prescription with official stamp and doctor’s signature • The documents must include diagnosis and health condition. • For minor illnesses: Medical check-up must be within 0–2 days before the test day • For serious illnesses requiring hospitalization: Duration will be considered based on medical records |
|
3 |
Bereavement |
Applies to the candidate or their immediate family: grandparents, parents, spouse, children, siblings |
• Death notice or funeral announcement |
|
4 |
Lost identification |
Loss of required identification such as National ID/CCCD/Passport, and no valid alternative document is available |
Official confirmation of loss or appointment for reissuance with police stamp and signature
|
- Rescheduling Deadline: Within 5 working days prior to the test day.
- Rescheduling Fee: Free of charge.
- Important: Registration and selection of a new test date must be completed in the system no later than the original test date. After this deadline, rescheduling requests due to force majeure will no longer be accepted.
- Document Review: IIG Vietnam will review the submitted supporting documents. If the documents are invalid or not approved, the candidate will remain scheduled for the original test date.
4. Note:
- Candidates must submit rescheduling or cancellation requests through IIG Vietnam’s online registration system by following the instructions in the corresponding test registration guidelines.
With kind regards,
IIG Vietnam
