Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
What documents do I need to bring on the test date?
- You must bring the original document that you used to register for the exam. It could be your ID card, Citizen ID card, or Passport. It is essential that the information on the document matches the registration information you provided. If there is any discrepancy between the registration details and the documents brought, you will not be allowed to take the test, and the test fee will not be refunded.
- It is important to review and comply with the "Regulations on ID documents and photo," which can be found at the following link: https://online.iigvietnam.com/en/news/quy-dinh-ve-giay-to-tuy-than-anh-the-ky-thi-topik/. If the identity documents and photos are not valid according to these regulations, you will not be permitted to take the test, and the test fee will not be refunded.
Questions on the same topic
Information regarding your candidate ID number and test room will be communicated to you via email at least 2 weeks before the test date. It is important that you check your email, including the spam folder, to ensure that you receive this notification. In the event that you do not receive any emails before the specified deadline, please reach out to us for assistance. You can contact our hotline at 1900 636 929 or send an email to info@iigvietnam.edu.vn (available from Monday to Saturday, 8:00 AM to 12:00 PM, and Monday to Friday, 1:30 PM to 5:30 PM).
- To print the test admission form, you have two options:
1, Follow the instructions provided in the email titled "Your Candidate ID Number and Test Room Information" to print the test admission form.
2, Access the system at https://online.iigvietnam.com/, log in to your account, click on your personal account name in the website menu bar, navigate to "Test registration history," and select "Print the test admission form."
Please note that it is essential to print and bring the test admission form on the day of the test. When printing, ensure that it is in color, on A4 paper size, and in portrait orientation.
Please contact IIG Vietnam at Hotline 1900 636 929 to verify the status of your test fee. Our team will assist you in identifying the exact step at which the payment was suspended.
If the payment failure is due to an error from the bank, we recommend contacting your bank directly for assistance with refunding the fee. They will guide you through the necessary process to resolve the issue.
Yes, you can use the account that you registered for TOPIK in the previous test administration to register for TOPIK in the next test administration. If you have a history of test registration, the system will automatically retrieve your previously declared information and display it on the test registration interface for the current test registration. You have the flexibility to adjust the information on your profile, with the exception of your Full Name in Vietnamese, Date of Birth, and Gender.
