Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
How can I request an electronic invoice for the TOEFL ITP test fee?
- If you need an electronic invoice for the test fee, please ensure that you make the request at the IIG Vietnam office on working days before the exam day. On the exam day, you can request it from the Supervisor if your exam falls on a Saturday afternoon or Sunday. Please note that any request made after the exam day will not be accepted.
- Electronic invoices for VAT are only issued from the exam date to the last day of the exam month.
Questions on the same topic
The TOEFL ITP Score Certificates become available at different times depending on where you registered:
- If you registered at IIG Vietnam in Hanoi, you can expect your Score Certificates after five working days (excluding Saturdays, Sundays, and holidays).
- If you registered at the HCM City/Danang offices or Test Sites/agencies, you'll receive your Score Certificates after 7-10 working days (or 10-12 days if you count weekends).
If you choose to have your Score Certificates delivered by postal mail, please allow an additional 3-4 working days (Saturdays, Sundays, and holidays are not included in this timeframe) for the delivery.
- To collect the TOEFL ITP Score Certificates, candidates are required to present the following documents at the IIG Vietnam Office:
1. Valid identification documents used for test registration (ID card/Citizen ID card/Passport).
2. Registration form.
If candidates have registered through another agency or test site, please contact the respective registration agency or test site for instructions on how to retrieve your Score Certificates.
You can locate IIG Vietnam at the following addresses:
- Hanoi Office:
3rd floor, Trung Yen Plaza, 01 Trung Hoa, Cau Giay Dist, Hanoi
- Ho Chi Minh City Office:
1st Floor, Tower 1, The Sun Avenue Building, No. 28 Mai Chi Tho, An Phu Ward, Thu Duc, HCM City
- Da Nang Office:
19 Hoang Van Thu, Hai Chau Dist, Da Nang
