Frequently Asked Questions
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We are available via hotline 1900 636929.
How can I request an electronic invoice for the TOEFL ITP test fee?
- If you need an electronic invoice for the test fee, please ensure that you make the request at the IIG Vietnam office on working days before the exam day. On the exam day, you can request it from the Supervisor if your exam falls on a Saturday afternoon or Sunday. Please note that any request made after the exam day will not be accepted.
- Electronic invoices for VAT are only issued from the exam date to the last day of the exam month.
Questions on the same topic
IIG Vietnam provides certified copies of the Score Certificate and sends them to the candidate's requesting organization. Candidates will not receive certified copies of the Score Certificate. Each certified copy can be dispatched exclusively to a single address. If needed, candidates can request multiple certified copies to send to different addresses.
To request a certified copy of the Score Certificate, certain conditions must be met: (1) the TOEIC Score Certificate should still be valid; (2) candidates should initiate the request process at least 14 days before the Score Certificate's expiration date; and (3) the original TOEIC score must be 200 or higher.
To complete the request, candidates should visit the IIG Vietnam Office and provide the following:
- The original ID card/Citizen ID card used for test registration.
- A 3x4 ID photo similar to the one on the issued Score Certificate (For paper-based TOEIC tests registered in person at IIG Vietnam office before 21/04/2025).
- A photocopy of the TOEIC Score Certificate (if the original Score Certificate is lost, a photocopy of the ID card/Citizen ID card must be provided).
- A fee of 120,000 VND per copy.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam..
- Copies will be sent to the desinated organization approximately 2 weeks after the request.
Candidates must visit IIG Vietnam office in person and provide the following:
- The original ID card/Citizen ID card, which you used to register for the exam.
- Fill out the Score Review Request Form, which can be obtained at the IIG Vietnam Counter
- Score review Service fee: 50% of the exam fee
- A 3x4 ID photo, similar to the one on the issued Score Certificate.
- A photocopy of TOEIC Score Certificate
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
During the registration, you can choose to send your scores to up to 4 schools for free. Alternatively, you can register for the score-sending service to schools after receiving your results.
