Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
How can I authorize someone to collect my Score Certificates on my behalf?
If candidates are unable to personally collect their Score Certificates, they have the option to designate a friend or family member to do so on their behalf. Here are the steps involved:
1. Prepare a handwritten Letter of Authorization. The Letter of Authorization should contain complete information and bear the signatures of both the authorizer and the authorized individual responsible for receiving the Score Certificates.
2. The authorized representative must present at IIG Vietnam Registration Counter, equipped with their own ID card/Citizen ID card/Passport and the Letter of Authorization in order to obtain the Score Certificates.
Questions on the same topic
- If you registered online via IIG Vietnam website: Once your application is approved, any test cancellation request must be submitted through the online registration system at least five (05) working days before the test date (excluding Sundays and public holidays), in accordance with the instructions provided in the corresponding registration guideline.
- If you cancel your exam on time, you'll receive a 50% refund of the exam fee. There will be no refund for candidates who miss the exam on the scheduled day.
- If you registered at another test site or agency, contact the test site or agency directly for assistance with canceling the exam schedule.
To register for the TOEFL ITP Computer-based Test, please follow these steps:
Step 1: Visit online.iigvietnam.com and Log in or Create an account.
Step 2: Select “Test Registration”, choose “English Tests”, and then select the TOEFL ITP Computer-based Test.
Step 3: Enter the required information as instructed, including personal information, test registration details, and any additional services if you have.
Step 4: Review and confirm your test registration information.
Step 5: Check the test fee based on the occupation you registered. Students are eligible for discounted fees.
Step 6: Confirm and complete the online payment following the instructions provided.
Step 7: Once payment is successful, the registration system will display your payment and test information and a confirmation email will be sent to your registered email address.
Step 8: Wait for your application to be reviewed and approved by IIG Vietnam.
For detailed instructions on test registration for the TOEFL ITP Computer-based Test, please refer to: https://online.iigvietnam.com/news/huong-dan-dang-ky-thi-cac-bai-thi-tieng-anh-tin-hoc-moi-nhat/
The office hours for IIG Vietnam are as follows:
Monday to Saturday: 08:00 AM - 12:00 PM
Monday to Friday: 13:30 PM - 17:30 PM
