Frequently Asked Questions

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How can I authorize someone to collect my Score Certificates on my behalf?

If candidates are unable to personally collect their Score Certificates, they have the option to designate a friend or family member to do so on their behalf. Here are the steps involved:
1. Prepare a handwritten Letter of Authorization. The Letter of Authorization should contain complete information and bear the signatures of both the authorizer and the authorized individual responsible for receiving the Score Certificates.
2. The authorized representative must present at IIG Vietnam Registration Counter, equipped with their own ID card/Citizen ID card/Passport and the Letter of Authorization in order to obtain the Score Certificates.

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- Each candidate receives a TOEIC Certificate of Achievement only once for each test.
- To be eligible for the certificate, candidates must complete the certificate request process at least 14 days and  achieve a minimum score of 460 before the Score Report expires.
- To request a Certificate of Achievement, candidates should visit the IIG Vietnam Office and provide the following:
1. Original ID card/Citizen ID card used for exam registration.
2. One photocopy of the Score Certificate.
3. A issuance fee of 280,000 VND.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- The processing time for issuance is 10 working days at IIG Hanoi office and 15 working days at IIG HCM and Da Nang offices.

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IIG Vietnam provides certified copies of the Score Certificate and sends them to the candidate's requesting organization. Candidates will not receive certified copies of the Score Certificate. Each certified copy can be dispatched exclusively to a single address. If needed, candidates can request multiple certified copies to send to different addresses.
To use this service, candidates should visit the IIG Vietnam office at least 14 days before the Score Certificate's expiration date and provide the following:
- The original ID card/Citizen ID card used for test registration.
- A photocopy of the TOEFL ITP Score Certificate 
- A fee of 120,000 VND per copy.
- Score Certificate delivery fee
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.. 
- Copies will be sent to the desinated organization approximately 2 weeks after the request.

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To register for the TOEFL ITP test, please follow the steps below:
Step 1: Visit online.iigvietnam.com and log in or create a new account.
Step 2: Go to “Register for a Test”, select “English Tests”, then choose TOEFL ITP.
Step 3: Enter your personal information, including your personal details, test information, and select any optional services, if needed.
Step 4: Review and confirm your test registration information.
Step 5: Check the test fee based on your registered occupation. Students are eligible for a discounted fee.
Step 6: Confirm and complete your online payment by following the provided instructions.
Step 7: Once payment is successful, the system will display your payment confirmation and test registration details, and a confirmation email will be sent to your registered email address.
Step 8: Wait for your application to be reviewed and approved by IIG Vietnam.
For detailed instructions on registering for the TOEFL ITP test online, please visit: https://online.iigvietnam.com/news/huong-dan-dang-ky-thi-toeic-toefl-truc-tuyen/

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