Frequently Asked Questions
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We are available via hotline 1900 636929.
How can I receive my TOEFL ITP test results via postal mail?
Candidates have the option to register for express delivery service to have their test results sent to their home address. Please arrange this service on your exam day and discuss the details directly with the Exam Supervisor. Please note that additional courier services will not be available after the test date.
Questions on the same topic
- Institutions make request by sending a soft copy of the signed and stamped Letter of Enquiry on Result Verification with enclosed list of candidates to haukiem@iigvietnam.edu.vn; hard copy is to be sent to IIG Verification Department at 75 Giang Van Minh, Ba Dinh, Ha Noi;
- The Result Verification response time should not exceed 5 working days. IIG Vietnam will respond via an official letter sent via email, and the hard copy will also be sent to the institution through postal mail.
For the TOEIC test, there must be a minimum of five working days between the candidate's previous test and the next test, excluding Saturdays, Sundays, and holidays.
Regarding exam cancellations:
- If you registered for the exam at IIG Vietnam, visit the IIG Vietnam office to cancel your appointment at least 5 working days before the exam date, excluding Saturdays, Sundays, and holidays.
- If you registered at another test site or agency, contact the test site or agency directly for assistance with canceling the exam schedule.
- If you cancel your exam on time, you'll receive a 50% refund of the exam fee. There will be no refund for candidates who miss the exam on the scheduled day.
- To initiate the exam cancellation process, you can prepare a Letter of Authorization using the provided form. The authorized representative should bring the ID card/Citizen ID card of both the authorizer and the authorized person, the Letter of Authorization, and the Test Admission Form.
