Frequently Asked Questions
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How can I request a reissuance of the ACpro Certificate?
The ACpro Certificate can be reissued only once. To request a reissuance, visit IIG Vietnam's office and provide:
1. The original ID card/Citizen card/Passport used for the exam registration along with one photocopy.
2. A digital copy of ACpro certificate
3. A reissuance fee of 120,000 VND.
The processing time for issuance is 10 working days at IIG Hanoi office and 13 working days at IIG HCM and Da Nang offices (exlcuding Saturdays, Sundays and public holidays).
Questions on the same topic
Effective June 18, 2025, ACpro certificates will be valid for three years from the date of the test. Certificates issued before this date will remain valid indefinitely.
- If you do not pass an exam on your first attempt, please wait for 24 hours before trying the same exam again.
- If you do not pass the same exam on your second attempt or subsequent attempts, you should wait for a minimum of 5 days before your next try.
- You are allowed to retake an exam as many times as necessary within a year.
- Even if you pass, you can still retake the exam if you choose to do so.
Sau khi hoàn thành xong bài thi, thí sinh có thể truy cập vào Website để kiểm tra điểm thi và xem lại chứng chỉ online của Certiport: https://www.certiport.com/portal/ssl/login.aspx . Tài khoản đăng nhập chính là username và password đã được hướng dẫn sử dụng để tham dự bài thi.
