Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
How soon can I retake the MOS test?
- If you do not pass an exam on your first attempt, please wait for 24 hours before trying the same exam again.
- If you do not pass the same exam on your second attempt or subsequent attempts, you should wait for a minimum of 5 days before your next try.
- You are allowed to retake an exam as many times as necessary within a year.
- Even if you pass, you can still retake the exam if you choose to do so.
Questions on the same topic
The certificates/results of IT tests will be stored by IIG Vietnam for up to two years from the date of the exam.
Effective June 18, 2025, Apple Swift certificates will be valid for five years from the date of the test.
The MCE certificates can be reissued only once. To request a reissuance, visit IIG Vietnam's office and provide:
1. The original ID card/Citizen card/Passport used for the exam registration along with one photocopy.
2. A copy of MCE certificate printed from your Certiport account.
3. A reissuance fee of 120,000 VND.
The processing time for issuance is 10 working days at IIG Hanoi office and 13 working days at IIG HCM and Da Nang offices (exlcuding Saturdays, Sundays and public holidays).
