Frequently Asked Questions
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We are available via hotline 1900 636929.
When will the ACpro exam results be available?
- After completing the test, you can view your test scores and access your online certificate by logging in at: https://www.certiport.com/portal/ssl/login.aspx. You'll use the same username and password provided for the test.
- The physical ACpro certificates will be received approximately 4 - 6 weeks later, sent from Certiport USA. You can collect them directly from the IIG Vietnam office. However, if you registered through another agency, it will be available for collection there.
Questions on the same topic
- If you do not pass an exam on your first attempt, you must wait 24 hours before attempting the same exam again.
- If you do not pass the same exam on your second attempt, you should wait 72 hours before trying the same exam again.
- If you do not pass the same exam on your third or fourth attempt, you must wait a minimum of 7 days before attempting it again.
- You are limited to a maximum of 5 attempts for the same exam within a year.
- Once you pass the exam, you are not eligible for a retake.
- The deadline for rescheduling or cancellation the test is two days before the test date, excluding Saturdays, Sundays, and holidays.
- There is a rescheduling fee, which is 50% of the test fee.
- Candidates can receive a 50% refund of the test fee if they cancel the test within the specified time frame.
- If you registered at a different Test Site or agency, please get in touch with the respective test site or agency directly for assistance.
- To reschedule or cancellation the test date, candidates may authorize another person to complete the procedure on their behalf by providing a signed Letter of Authorization (using IIG Vietnam's template). The authorized person must bring the following documents: a copy of the candidate’s ID (original or photocopy), copy of the authorized person’s ID, the authorization letter and test admission slip in order to obtain the Score Certificates.
The ACpro Certificate do not have an expiration date.
