Changes or cancellations must be made at least 2 working days before the exam date (excluding Saturdays, Sundays, and holidays).
Fees:
- Rescheduling: 50% of the exam fee.
- Cancellation: A 50% refund of the registration fee if canceled on time.
For registrations through another agency or the test site, please contact the respective agency or test site for detailed information.

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If you want someone else to collect your exam results, follow these steps:
1. Provide a handwritten letter of authorization including the authorized person's full details.
2. The authorized person must visit IIG Vietnam, bringing their own ID card/Citizen card/Passport, the letter of authorization, and the test admission slip in order to obtain the Score Certificates.

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- If you do not pass one of the three IC3 component exams on your first attempt, please wait for a minimum of 24 hours before attempting to retake that specific component exam.
- If you do not pass the same component exam on your second attempt or subsequent attempts, you should wait for at least 48 hours before trying that component exam again.
- You have the option to move on to another component exam immediately after an unsuccessful attempt. For instance, if you fail the Computing Fundamentals exam, you can proceed to take the Key Applications or Living Online exam right away.

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