Frequently Asked Questions
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We are available via hotline 1900 636929.
On the day of the test, if I discover incorrect personal information on the test admission form, am I allowed to participate in the test?
1. Wrong information that can be adjusted:
- One incorrect element in personal information (e.g., missing characters in middle name, in month of birth, etc.)
- One incorrect element in personal information (e.g., misspelling in middle name, in month of birth, etc.)
=> You are still allowed to participate in the exam. You should contact the test room proctor, who will provide further instructions on how to proceed.
2. Wrong information that cannot be adjusted:
- Completely incorrect personal information
- First and last name on the identification document are different from those on the test admission form
- Application form does not have a photo or the test taker cannot prove to be the registered person
- Test taker's photo does not match the registered person's photo and the test taker requests to change the photo
=> In such situations, the candidate will not be allowed to participate in the test, and the test fee will not be refunded.
Questions on the same topic
Please contact IIG Vietnam at Hotline 1900 636 929 to verify the status of your test fee. Our team will assist you in identifying the exact step at which the payment was suspended.
If the payment failure is due to an error from the bank, we recommend contacting your bank directly for assistance with refunding the fee. They will guide you through the necessary process to resolve the issue.
Candidates are generally not eligible for a refund of the test fee, and changes or cancellations of the registered test schedule are not permitted, except in cases of force majeure. It is important to review the specific information regarding the change, cancellation, and refund policy, which can be found at this link: https://online.iigvietnam.com/en/news/chinh-sach-va-dieu-khoan-thanh-toan-bai-thi-topik/.
Please note that on the day of the test, if a candidate violates any of the following conditions, they will not be allowed to take the exam and the exam fee will not be refunded:
- Failure to bring valid identification documents or bringing invalid identification documents.
- The first and last name on the identification document does not match those on the test admission form.
- The test admission form lacks a photo or cannot prove that the candidate is the registered person.
- Furthermore, candidates who are currently under disciplinary action or suspension from taking the TOPIK test but still register for the test will not be eligible for a refund of the test fee.
If you have taken the TOPIK I test and achieved a total score of over 80, you will receive a certificate/score report. For candidates who have taken the TOPIK II test, a certificate/score report will be issued if the total score exceeds 120.
To obtain your certificate/scorecard, please access the TOPIK homepage at [www.topik.go.kr], look for the section related to the issuance of Score Report/Certificate.
