- The deadline for rescheduling or cancellation the test is two days before the test date, excluding Saturdays, Sundays, and holidays.
- There is a rescheduling fee, which is 50% of the test fee.
- Candidates can receive a 50% refund of the test fee if they cancel the test within the specified time frame.
- If you registered at a different Test Site or agency, please get in touch with the respective test site or agency directly for assistance.
- To reschedule or cancellation the test date, candidates may authorize another person to complete the procedure on their behalf by providing a signed  Letter of Authorization (using IIG Vietnam's template). The authorized person must bring the following documents: a copy of the candidate’s ID (original or photocopy), copy of the authorized person’s ID, the authorization letter and test admission slip in order to obtain the Score Certificates.

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- Each individual is eligible to receive an MOS/IC3 Certificate only once as per our regulations.
- To request a reissued certificate, candidates must visit the IIG Vietnam office in person and provide the following documents:
1. The original ID card/Citizen ID card used for MOS/IC3 test registration along with a photocopy.
2. An online MOS/IC3 certificate.
3. The fee for certificate reissuance, which is 120,000 VND.
- The processing time for issuance is 10 working days at IIG Hanoi office and 13 working days at IIG HCM and Da Nang offices (exlcuding Saturdays, Sundays and public holidays).

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Thí sinh tới Quầy đăng ký của IIG Việt Nam để đăng ký dịch vụ giấy xác nhận kết quả thi và mang theo
- CMND/CCCD/HC đã sử dụng khi đi thi bản gốc+ 01 photo
- 1 bản in chứng chỉ online trên tài khoản Certiport
- Lệ phí: 100.000đ/bản
- Thời gian cấp sau 5 ngày làm việc với khu vực Hà Nội và 7 ngày làm việc với ĐN và HCM

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