In case a candidate desires to entirely cancel the exam (without registering for any subjects), an email must be sent to IIG Vietnam at info@iigvietnam.edu.vn. The email must include the following information: full name, date of birth, identification document number, the subject registered for examination, the subject to be canceled, and the reason for the cancellation.

Refunds will only be processed for candidates who have successfully completed all three registration steps. The refund policy is as follows:
-100% refund of the exam fee for cancellation requests received by 11:59 PM on November 1, 2024 (GMT +7).
-50% refund of the exam fee for cancellation requests received between 00:00 AM on November 2, 2024, and 11:59 PM on February 28, 2025 (GMT +7).

Candidates who cancel their examination after March 1 2025 or who fail to attend the exam will not be eligible for a refund.