FAQ
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How can I request certified copies of my TOEFL ITP Score Certificate?
IIG Vietnam provides certified copies of the Score Certificate and sends them to the candidate's requesting organization. Candidates will not receive certified copies of the Score Certificate. Each certified copy can be dispatched exclusively to a single address. If needed, candidates can request multiple certified copies to send to different addresses.
To use this service, candidates should visit the IIG Vietnam office at least 14 days before the Score Certificate's expiration date and bring the following:
1. The original ID card/Citizen ID card used for test registration.
2. A photocopy of the TOEFL ITP Score Certificate (if the original Score Certificate is lost, a photocopy of the ID card/Citizen ID card must be provided).
3. A fee of 100,000 VND per copy.
4. Score Certificate delivery fee
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam..
- Copies will be sent to the desinated organization approximately two weeks after the request.
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To collect the TOEFL ITP Score Certificates, candidates are required to present the following documents at the IIG Vietnam Office:
- Valid identification documents used for exam registration (ID card/Citizen ID card/Passport).
If candidates have registered through another agency or test site, please contact the respective registration agency or test site for instructions on how to retrieve your Score Certificates.
- TOEIC Listening & Reading Score Certificates are available at IIG Vietnam Hanoi office after five working days (excluding Saturdays, Sundays and holidays)
- TOEIC Listening & Reading Score Certificates are available at IIG Vietnam HCM and Da Nang offices, other Test Sites/units after 7 - 10 working days (excluding Saturdays, Sundays and holidays)
- TOEIC Speaking & Writing Score Certificates are available at IIG Vietnam Hanoi office is after 16 days
- TOEIC Speaking & Writing Score Certificates are available at IIG Vietnam HCM and Da Nang branches and other Test Sites/units after 3 weeks
- If candidates choose to have their Score Certificates delivered via postal mail, please allow for an additional 3 to 4 working days (Saturdays, Sundays, and holidays excluded) for the delivery.
Procedure for Post-Test Verification Requests
Important Note
The post-test verification service applies only to certificates that remain valid in accordance with ETS or Certiport regulations.
Customers may submit a verification request using one of the following methods:
1. Submission of Hard Copies
Please submit a signed and stamped official letter of request, along with a printed list of test takers whose test results require verification, to:
Post-Test Verification Division – IIG Vietnam
No. 217 Quan Hoa Street, Nghia Do Ward, Hanoi
2. Submission via Email
Please email a scanned copy of the signed and stamped official request letter, along with an Excel file including a list of test takers whose test results require verification, to: haukiem@iigvietnam.edu.vn
Processing Time and Result Format
- Processing time: Within 07 working days from receipt of a valid verification request.
- Result form: An official letter of verification result issued by IIG Vietnam will be:
- sent to the organization’s registered email address; and
- delivered in hard copy to the registered address by post.
For further information or assistance, please contact:
- Phone: (+84) 24 3773 2411 – Ext. 153
- Email: haukiem@iigvietnam.edu.vn
Download the Post-Test Verification Request Form: [HERE]
