Frequently Asked Questions
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How can I request certified copies of my TOEFL ITP Score Certificate?
IIG Vietnam provides certified copies of the Score Certificate and sends them to the candidate's requesting organization. Candidates will not receive certified copies of the Score Certificate. Each certified copy can be dispatched exclusively to a single address. If needed, candidates can request multiple certified copies to send to different addresses.
To use this service, candidates should visit the IIG Vietnam office at least 14 days before the Score Certificate's expiration date and bring the following:
1. The original ID card/Citizen ID card used for test registration.
2. A photocopy of the TOEFL ITP Score Certificate (if the original Score Certificate is lost, a photocopy of the ID card/Citizen ID card must be provided).
3. A fee of 100,000 VND per copy.
4. Score Certificate delivery fee
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam..
- Copies will be sent to the desinated organization approximately two weeks after the request.
Questions on the same topic
- If you need an electronic invoice for the test fee, please ensure that you make the request at the IIG Vietnam office on working days before the exam day. On the exam day, you can request it from the Supervisor if your exam falls on a Saturday afternoon or Sunday. Please note that any request made after the exam day will not be accepted.
- Electronic invoices for VAT are only issued from the exam date to the last day of the exam month.
- Institutions make request by sending a soft copy of the signed and stamped Letter of Enquiry on Result Verification with enclosed list of candidates to haukiem@iigvietnam.edu.vn; hard copy is to be sent to IIG Verification Department at 75 Giang Van Minh, Ba Dinh, Ha Noi;
- The Result Verification response time should not exceed 5 working days. IIG Vietnam will respond via an official letter sent via email, and the hard copy will also be sent to the institution through postal mail.
You can locate IIG Vietnam at the following addresses:
- Hanoi Office:
3rd floor, Trung Yen Plaza, 01 Trung Hoa, Cau Giay Dist, Hanoi
- Ho Chi Minh City Office:
1st Floor, Tower 1, The Sun Avenue Building, No. 28 Mai Chi Tho, An Phu Ward, Thu Duc, HCM City
- Da Nang Office:
19 Hoang Van Thu, Hai Chau Dist, Da Nang
