Procedure for Post-Test Verification Requests

Important Note

The post-test verification service applies only to certificates that remain valid in accordance with ETS or Certiport regulations.

Customers may submit a verification request using one of the following methods:

1. Submission of Hard Copies

Please submit a signed and stamped official letter of request, along with a printed list of test takers whose test results require verification, to:

Post-Test Verification Division – IIG Vietnam
No. 217 Quan Hoa Street, Nghia Do Ward, Hanoi

2. Submission via Email

Please email a scanned copy of the signed and stamped official request letter, along with an Excel file including a list of test takers whose test results require verification, to: haukiem@iigvietnam.edu.vn

Processing Time and Result Format

• Processing time: Within 07 working days from receipt of a valid verification request.
• Result form: An official letter of verification result issued by IIG Vietnam will be:
  • sent to  the organization’s registered email address; and
  • delivered in hard copy to the registered address by post.

For further information or assistance, please contact:

• Phone: (+84) 24 3773 2411 – Ext. 153
• Email: haukiem@iigvietnam.edu.vn

Download the Post-Test Verification Request Form: [HERE] 

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Per our regulations, each individual is provided with a TOEFL ITP Score Certificate only once, and as such, we do not reissue it in case of loss. However, if candidates wish to submit their TOEFL ITP Score Certificates to companies or organizations, IIG Vietnam can facilitate this by sending the certified copy of the Score Certificates directly to the requesting company or organization by mail.
To use this service, candidates should visit the IIG Vietnam office at least 14 days before the Score Certificate's expiration date and bring the following:
1. The original ID card/Citizen ID card used for TOEFL ITP test registration along with one photocopy.
2. A fee of 120,000 VND.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam. 
- Copies will be sent to the desinated organization approximately two weeks after the request.

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To register for the TOEFL iBT test, candidates should follow these steps:
- Visit the ETS website and complete the registration process online.
- During registration, provide your personal information, select your preferred test date, and choose a test venue in Vietnam.
- An international payment card is required to pay the exam fee online.
- After successful registration, you will receive a confirmation email containing your test ticket.

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