FAQ
시험 정보를 필요하거나 문의 사항이 있으면 이메일 info@iigvietnam.edu.vn 또는 전화번호 1900 636 929 (근무시간)으로 연락하십시오.
Can my TOEFL ITP Score Certificate be reissued if it's lost?
Per our regulations, each individual is provided with a TOEFL ITP Score Certificate only once, and as such, we do not reissue it in case of loss. However, if candidates wish to submit their TOEFL ITP Score Certificates to companies or organizations, IIG Vietnam can facilitate this by sending the certified copy of the Score Certificates directly to the requesting company or organization by mail.
To use this service, candidates should visit the IIG Vietnam office at least 14 days before the Score Certificate's expiration date and bring the following:
1. The original ID card/Citizen ID card used for TOEFL ITP test registration along with one photocopy.
2. A fee of 250,000 VND.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- Copies will be sent to the desinated organization approximately two weeks after the request.
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- Institutions make request by sending a hard copy of the signed and stamped Letter of Enquiry on Result Verification with enclosed list of candidates to IIG Verification Department at 75 Giang Van Minh, Ba Dinh, Ha Noi; or a soft copy of the signed and stamped Letter of Enquiry on Result Verification with an excel file of candidates information to haukiem@iigvietnam.edu.vn
- The Result Verification response time should not exceed 5 working days.
- IIG Vietnam will respond via an official letter sent via email, and the hard copy will also be sent to the institution through postal mail.
- Candidates are allowed to reschedule an exam only once.
- There is a rescheduling fee, which is 50% of the exam fee.
- To reschedule the exam:
+ If you registered for the exam at IIG Vietnam, please visit the IIG Vietnam office and request a rescheduling at least 5 working days before the exam date, excluding Saturdays, Sundays, and holidays.
+ If you registered at another test site or agency, please contact the respective test site or agency directly for assistance with rescheduling.
Please note that your exam schedule will be transferred to an available slot within the specified time limit.
On the day of the TOEFL iBT test, please make sure to:
- Arrive at the test venue at least 30 minutes before the designated check-in time.
- Bring your confirmation ticket and a valid ID document, such as an ID card, Citizen ID card, or Passport, to complete the test entry process.
Keep in mind that there must be a minimum of 12 days between each attempt of the test.
