- To request a verification letter of the test result while registering for the exam, pay an additional fee of 100,000 VND along with your exam fee. You will receive the verification letter when you collect your Score Certificate.
- For the request made after the Score Certificate is available, candidates will need to register for both verification letter and certified copy services at the same time as the verification letter is only valid when submitted with the score certificate. To be eligible, you must register for this service at least 14 days before your Score Certificate's expiration date and have scored 200 or more. When registering, visit IIG Vietnam office with the following documents:
1. A photocopy of the TOEIC Score Certificate (if your Score Certificate is lost, a photocopy of the ID card/Citizen ID card must be provided).
2. The original ID card/Citizen ID card, which you used to register for the exam.
3. A 3x4 ID photo, similar to the one on the issued Score Certificate.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- Certified copies and verification letters will be sent to the designated organization around two weeks after the request is made. The combined fee for both of these services, along with the delivery fee, is 225,000 VND.

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Regarding exam cancellations:
- If you registered for the exam at IIG Vietnam, visit the IIG Vietnam office to cancel your appointment at least 5 working days before the exam date, excluding Saturdays, Sundays, and holidays.
- If you registered at another test site or agency, contact the test site or agency directly for assistance with canceling the exam schedule.
- If you cancel your exam on time, you'll receive a 50% refund of the exam fee. There will be no refund for candidates who miss the exam on the scheduled day.
- To initiate the exam cancellation process, you can prepare a Letter of Authorization using the provided form. The authorized representative should bring the ID card/Citizen ID card of both the authorizer and the authorized person, the Letter of Authorization, and the Test Admission Form.

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To register for the exam, follow these steps:
- Visit the following link: online.iigvietnam.com and make an appointment.
- Arrive at the scheduled appointment time at IIG Vietnam offices to complete the exam registration process.
When registering for the exam, you will need to bring the following:
1. 02 recent 3x4 ID photos, taken within the last 3 months. Ensure these photos are not scanned or digitally altered. Clearly write your full name, date of birth, and ID card number on the back of each photo.
2. Your valid and unexpired ID card/Citizen ID card, or an original Passport. Ensure these documents are in their original form, without any silk pressing, flexibility, peeling, tearing, and with clear information and stamps.
3. Two copies of the exam registration form, printed from the online registration system.

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