Frequently Asked Questions
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We are available via hotline 1900 636929.
Can my TOEFL ITP Score Certificate be reissued if it's lost?
Per our regulations, each individual is provided with a TOEFL ITP Score Certificate only once, and as such, we do not reissue it in case of loss. However, if candidates wish to submit their TOEFL ITP Score Certificates to companies or organizations, IIG Vietnam can facilitate this by sending the certified copy of the Score Certificates directly to the requesting company or organization by mail.
To use this service, candidates should visit the IIG Vietnam office at least 14 days before the Score Certificate's expiration date and bring the following:
1. The original ID card/Citizen ID card used for TOEFL ITP test registration along with one photocopy.
2. A fee of 250,000 VND.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- Copies will be sent to the desinated organization approximately two weeks after the request.
Questions on the same topic
'You can locate IIG Vietnam at the following addresses:
- Hanoi Office:
3rd Floor, Trung Yen Plaza, 01 Trung Hoa Street, Yen Hoa Ward, Hanoi
- Ho Chi Minh City Office:
1st Floor, Tower 1, The Sun Avenue Building, 28 Mai Chi Tho Street, Binh Trung Ward, Ho Chi Minh City
- Da Nang Office:
161 Nui Thanh Street, Hoa Cuong Ward, Da Nang
- Candidates can collect their Score Certificates after 3 working days (for the Hanoi office) or 5 working days (for the HCM City and Da Nang offices), excluding Saturdays, Sundays, and public holidays.
- You should request for the service at the time of exam registration or at least two working days before your exam date.
- There is a fee of 210,000 VND for this service.
On the day of the TOEFL iBT test, please make sure to:
- Arrive at the test venue at least 30 minutes before the designated check-in time.
- Bring your confirmation ticket and a valid ID document, such as an ID card, Citizen ID card, or Passport, to complete the test entry process.
Keep in mind that there must be a minimum of 12 days between each attempt of the test.
