Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
How can I request a reissuance of MOS/IC3 Certificates?
- Each individual is eligible to receive an MOS/IC3 Certificate only once as per our regulations.
- To request a reissued certificate, candidates must visit the IIG Vietnam office in person and provide the following documents:
1. The original ID card/Citizen ID card used for MOS/IC3 test registration along with a photocopy.
2. An online MOS/IC3 certificate.
3. The fee for certificate reissuance, which is 120,000 VND.
- The processing time for issuance is 10 working days at IIG Hanoi office and 13 working days at IIG HCM and Da Nang offices (exlcuding Saturdays, Sundays and public holidays).
Questions on the same topic
- The deadline to request a test reschedule or cancellation is 2 days (for test sessions from Tuesday to Sunday) and 3 days(for test sessions on Monday) before the test date .
Fees:
- Rescheduling: 50% of the exam fee.
- Cancellation: A 50% refund of the registration fee if canceled on time.
For registrations through another agency or the test site, please contact the respective agency or test site for detailed information.
- If you do not pass one of the three IC3 component exams on your first attempt, please wait for a minimum of 24 hours before attempting to retake that specific component exam.
- If you do not pass the same component exam on your second attempt or subsequent attempts, you should wait for at least 48 hours before trying that component exam again.
- You have the option to move on to another component exam immediately after an unsuccessful attempt. For instance, if you fail the Computing Fundamentals exam, you can proceed to take the Key Applications or Living Online exam right away.
Thí sinh vui lòng mang theo CCCD/CMND/Hộ chiếu hợp lệ và phiếu dự thi
Lưu ý: Đối với thí sinh chưa đủ tuổi làm CMND/CCCD và không có Hộ chiếu, TS cần mang theo Bản sao giấy khai sinh và Giấy xác nhận có ảnh theo mẫu của IIG Việt Nam cùng các giấy tờ liên quan (nếu được yêu cầu). Đối với người nước ngoài bắt buộc sử dụng Hộ chiếu (bản gốc, còn hạn)
