Frequently Asked Questions
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How can I request a reissuance of MOS/IC3 Certificates?
- Each individual is eligible to receive an MOS/IC3 Certificate only once as per our regulations.
- To request a reissued certificate, candidates must visit the IIG Vietnam office in person and provide the following documents:
1. The original ID card/Citizen ID card used for MOS/IC3 test registration along with a photocopy.
2. An online MOS/IC3 certificate.
3. The fee for certificate reissuance, which is 120,000 VND.
- The processing time for issuance is 10 working days at IIG Hanoi office and 13 working days at IIG HCM and Da Nang offices (exlcuding Saturdays, Sundays and public holidays).
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- If you do not pass an exam on your first attempt, please wait for 24 hours before trying the same exam again.
- If you do not pass the same exam on your second attempt or subsequent attempts, you should wait for a minimum of 5 days before your next try.
- You are allowed to retake an exam as many times as necessary within a year.
- Even if you pass, you can still retake the exam if you choose to do so.
