Frequently Asked Questions
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We are available via hotline 1900 636929.
What documents do I need to bring when collecting the TOEFL ITP Score Certificate at the IIG Vietnam office?
- To collect the TOEFL ITP Score Certificates, candidates are required to present the following documents at the IIG Vietnam Office:
1. Valid identification documents used for test registration (ID card/Citizen ID card/Passport).
2. Registration form.
If candidates have registered through another agency or test site, please contact the respective registration agency or test site for instructions on how to retrieve your Score Certificates.
Questions on the same topic
- TOEIC Listening & Reading Score Certificates are available at IIG Vietnam Hanoi office after 5 working days (excluding Saturdays, Sundays and holidays)
- TOEIC Listening & Reading Score Certificates are available at IIG Vietnam HCM and Da Nang offices, other Test Sites/units after 7 - 10 working days (excluding Saturdays, Sundays and public holidays)
- TOEIC Speaking & Writing Score Certificates are available at IIG Vietnam Hanoi office is after 16 days
- TOEIC Speaking & Writing Score Certificates are available at IIG Vietnam HCM and Da Nang branches and other Test Sites/units after 3 weeks
- If candidates choose to have their Score Certificates delivered via postal mail, please allow for an additional 3 to 4 working days (Saturdays, Sundays, and public holidays excluded) for the delivery.
On the day of the TOEFL iBT test, please make sure to:
- Arrive at the test venue at least 30 minutes before the designated check-in time.
- Bring your confirmation ticket and a valid ID document, such as an ID card, Citizen ID card, or Passport, to complete the test entry process.
Keep in mind that there must be a minimum of 12 days between each attempt of the test.
Procedure for Post-Test Verification Requests
Important Note
The post-test verification service applies only to certificates that remain valid in accordance with ETS or Certiport regulations.
Customers may submit a verification request using one of the following methods:
1. Submission of Hard Copies
Please submit a signed and stamped official letter of request, along with a printed list of test takers whose test results require verification, to:
Post-Test Verification Division – IIG Vietnam
No. 217 Quan Hoa Street, Nghia Do Ward, Hanoi
2. Submission via Email
Please email a scanned copy of the signed and stamped official request letter, along with an Excel file including a list of test takers whose test results require verification, to: haukiem@iigvietnam.edu.vn
Processing Time and Result Format
- Processing time: Within 07 working days from receipt of a valid verification request.
- Result form: An official letter of verification result issued by IIG Vietnam will be:
- sent to the organization’s registered email address; and
- delivered in hard copy to the registered address by post.
For further information or assistance, please contact:
- Phone: (+84) 24 3773 2411 – Ext. 153
- Email: haukiem@iigvietnam.edu.vn
Download the Post-Test Verification Request Form: [HERE]
