Frequently Asked Questions
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What documents do I need to bring when collecting the TOEFL ITP Score Certificate at the IIG Vietnam office?
- To collect the TOEFL ITP Score Certificates, candidates are required to present the following documents at the IIG Vietnam Office:
1. Valid identification documents used for test registration (ID card/Citizen ID card/Passport).
2. Registration form.
If candidates have registered through another agency or test site, please contact the respective registration agency or test site for instructions on how to retrieve your Score Certificates.
Questions on the same topic
To collect the TOEIC Score Certificates, candidates are required to present the following documents at the IIG Vietnam Office:
- Valid identification documents used for exam registration (ID card/Citizen ID card/Passport).
If candidates have registered through another agency or test site, please contact the respective registration agency or test site for instructions on how to retrieve your Score Certificates.
- Each candidate receives a TOEIC Certificate of Achievement only once for each test.
- To be eligible for the certificate, candidates must complete the certificate request process at least 14 days and achieve a minimum score of 460 before the Score Report expires.
- To request a Certificate of Achievement, candidates should visit the IIG Vietnam Office and provide the following:
1. Original ID card/Citizen ID card used for exam registration.
2. One photocopy of the Score Certificate.
3. A issuance fee of 280,000 VND.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- The processing time for issuance is 10 working days at IIG Hanoi office and 15 working days at IIG HCM and Da Nang offices.
- If you registered online via IIG Vietnam website: Once your application is approved, any test cancellation request must be submitted through the online registration system at least five (05) working days before the test date (excluding Sundays and public holidays), in accordance with the instructions provided in the corresponding registration guideline.
- If you cancel your exam on time, you'll receive a 50% refund of the exam fee. There will be no refund for candidates who miss the exam on the scheduled day.
- If you registered at another test site or agency, contact the test site or agency directly for assistance with canceling the exam schedule.
