Frequently Asked Questions
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What are the policies for canceling the TOEFL ITP test?
- If you registered online via IIG Vietnam website: Once your application is approved, any test cancellation request must be submitted through the online registration system at least five (05) working days before the test date (excluding Sundays and public holidays), in accordance with the instructions provided in the corresponding registration guideline.
- If you cancel your exam on time, you'll receive a 50% refund of the exam fee. There will be no refund for candidates who miss the exam on the scheduled day.
- If you registered at another test site or agency, contact the test site or agency directly for assistance with canceling the exam schedule.
Questions on the same topic
During the registration, you can choose to send your scores to up to 4 schools for free. Alternatively, you can register for the score-sending service to schools after receiving your results.
- Each candidate receives a TOEIC Certificate of Achievement only once for each test.
- Candidates may register for a Certificate of Achievement either during the test registration process or in person at IIG Vietnam office, no later than 5 working days before the test date.
- In case a candidate wishes to request a TOEIC Certificate of Achievement after receiving their Score Report, the request may still be accepted provided that their Score Certificate is still valid and complete the registration process at least 14 days before its expiration date.
- To request a Certificate of Achievement, candidates should visit the IIG Vietnam Office and provide the following:
1. Original ID card/Citizen ID card used for exam registration.
2. One photocopy of the Score Certificate.
3. A issuance fee of 280,000 VND.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- The processing time for issuance is 10 working days at IIG Hanoi office and 15 working days at IIG HCM and Da Nang offices.
IIG Vietnam provides certified copies of the Score Certificate and sends them to the candidate's requesting organization. Candidates will not receive certified copies of the Score Certificate. Each certified copy can be dispatched exclusively to a single address. If needed, candidates can request multiple certified copies to send to different addresses.
To request a certified copy of the Score Certificate, certain conditions must be met: (1) the TOEIC Score Certificate should still be valid; (2) candidates should initiate the request process at least 14 days before the Score Certificate's expiration date; and (3) the original TOEIC score must be 200 or higher.
To complete the request, candidates should visit the IIG Vietnam Office and provide the following:
- The original ID card/Citizen ID card used for test registration.
- A 3x4 ID photo similar to the one on the issued Score Certificate (For paper-based TOEIC tests registered in person at IIG Vietnam office before 21/04/2025).
- A photocopy of the TOEIC Score Certificate (if the original Score Certificate is lost, a photocopy of the ID card/Citizen ID card must be provided).
- A fee of 120,000 VND per copy.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam..
- Copies will be sent to the desinated organization approximately 2 weeks after the request.
