Frequently Asked Questions
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What are the policies for canceling the TOEFL ITP test?
- If you registered online via IIG Vietnam website: Once your application is approved, any test cancellation request must be submitted through the online registration system at least five (05) working days before the test date (excluding Sundays and public holidays), in accordance with the instructions provided in the corresponding registration guideline.
- If you cancel your exam on time, you'll receive a 50% refund of the exam fee. There will be no refund for candidates who miss the exam on the scheduled day.
- If you registered at another test site or agency, contact the test site or agency directly for assistance with canceling the exam schedule.
Questions on the same topic
- Confirmation Ticket
- Valid identification documents that are used for exam registration
- Online test scores are typically available 4 to 8 days after the test date, accessible through your registered account.
- The official score report will be sent to your registered address, usually within 6 to 8 weeks, depending on your geographical location.
- During the registration, you can choose to send your scores to up to 4 schools for free.
Per our regulations, each individual is provided with a TOEFL ITP Score Certificate only once, and as such, we do not reissue it in case of loss. However, if candidates wish to submit their TOEFL ITP Score Certificates to companies or organizations, IIG Vietnam can facilitate this by sending the certified copy of the Score Certificates directly to the requesting company or organization by mail.
To use this service, candidates should visit the IIG Vietnam office at least 14 days before the Score Certificate's expiration date and bring the following:
1. The original ID card/Citizen ID card used for TOEFL ITP test registration along with one photocopy.
2. A fee of 120,000 VND.
- If you registered for the test through a different agency (not IIG Vietnam's counter or test sites), you must obtain a confirmation letter from that agency, allowing you to request the service at IIG Vietnam.
- Copies will be sent to the desinated organization approximately two weeks after the request.
